Cocktail Server

HILTON DALLAS SOUTHLAKE TOWN SQUARE•Southlake, TX

21d•Onsite

About The Position

The Cocktail Server provides prompt, courteous beverage and food service to guests in the bar, lounge, and patio areas of Henley Kitchen + Bar. The role delivers a polished guest experience through product knowledge, attentive service, and responsible alcohol service in line with Hilton brand standards. This is a part-time position at Hilton Dallas/Southlake Town Square in Southlake, Texas. The hotel operates 24 hours a day, seven days a week, so shift days, starting times, and hours worked in a week may vary. The role requires flexibility to work evenings, weekends, and holidays. Driftwood Hospitality Management describes a culture that encourages associates to take initiative, be proactive, and contribute to property success. Hilton Southlake highlights a workplace focused on recognition, connection, and shared success, with complimentary meals for AM and PM shift team members, quarterly team rallies, employee recognition, and monthly family breakfasts.

Requirements

Current TABC seller-server certification is required, or must be obtained within 30 days of hire.
Working knowledge of cocktails, wine, and beer, with willingness to learn the Henley menu.
Strong communication and interpersonal skills.
Ability to multitask and remain composed in a fast-paced environment.
Flexibility to work evenings, weekends, and holidays.
Ability to stand and walk for extended periods during a shift.
Ability to lift and carry up to 30 lbs, including trays with food, beverages, and glassware.
Ability to work in a bar environment with noise and variable lighting.
Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing, and smiling.

Nice To Haves

Previous cocktail serving or bar/restaurant experience.
Basic math skills.
POS experience.

Responsibilities

Greet guests promptly, present menus, and make beverage and food recommendations.
Take accurate orders and enter them into the POS system.
Prepare and serve cocktails, wine, beer, and non-alcoholic beverages, coordinating with bartenders to ensure quality and timing.
Serve food orders from the kitchen and check back to ensure guest satisfaction.
Process payments accurately, including cash, credit cards, and room charges.
Verify guest identification and comply with all TABC regulations.
Refuse service to minors and guests showing signs of intoxication.
Maintain a clean, organized, and fully stocked service area, including tables, bar top, and patio.
Complete opening and closing side work, including restocking garnishes, glassware, and supplies.
Communicate guest feedback, special requests, and allergy concerns to the bar and kitchen teams.
Work cooperatively with the F&B team and other departments, including Front Office, to support overall property operations.
Follow food safety, sanitation, and health department standards.