Part Time Cocktail Lounge server | The Maven Hotel

Sage Hospitality•Denver, CO

About The Position

Under general supervision, the Cocktail Lounge Server provides prompt and courteous food service to customers at Poka Lola Social Club at The Maven Hotel. The role involves taking and serving food and drink orders, accommodating special requests, maintaining attentive service throughout the dining experience, and helping keep the restaurant, wait station, and kitchen service area clean and presentable. The server memorizes menu items, recipes, and daily specials; handles guest checks and payments accurately; attends pre-meal and departmental meetings; and responds to customer inquiries in person and by phone. A clean, professional appearance and friendly, courteous demeanor are expected. This is a part-time position paying $16.27 per hour. The requisition is open until November 30 or until filled.

Requirements

High school education or equivalent.
At least 3 months of experience in a similar position.
Basic knowledge of customer service principles, food serving, and restaurant and kitchen operations.
Knowledge of standard cash-handling procedures.
Fluency in oral and written English.
Ability to perform multiple tasks simultaneously.
Strong organization and attention to auditory and visual details in crowded, noisy situations, particularly while multitasking.
Tact and understanding when handling varied customer service problems, including stressful and highly emotional situations.
Ability to lift, push, pull, and carry up to 50 pounds, including serving trays, carts, tables, chairs, and small equipment, for up to 75% of the time.
Full range of mobility and ability to travel up to 300 feet regularly throughout the shift.
Ability to stand continuously during preparation, service, or expediting.
Manual coordination to operate buttons, grasp items, and balance and carry trays loaded with food and beverages.
Ability to hear customers and supervisors and communicate with other staff.
Ability to see detailed guest checks, computer printouts, written instructions, and the restaurant in dim lighting, and to assess whether products are prepared appropriately.
Moderate comprehension and literacy to read records and special requests.
Ability to follow verbal and written instructions and communicate verbally and in writing.

Responsibilities

Greet restaurant customers, take food and drink orders, serve orders, and accommodate special needs or requests.
Remain attentive to customers throughout the dining experience and meet or exceed restaurant service standards.
Complete restocking, cleaning, and opening and closing sidework as instructed.
Memorize menu items, recipes, and daily specials to answer questions and make recommendations.
Maintain cleanliness in the restaurant, wait station, and kitchen service area in accordance with state and local health board requirements.
Manage guest checks according to established procedures and legibly record required order information.
Receive guest payments and ensure guest checks and payment methods are accurate.
Attend pre-meal and departmental meetings in person.
Respond to customer inquiries and comments in person and by phone with timely, knowledgeable information.
Maintain a clean and professional appearance and a friendly, cheerful, and courteous demeanor.
Perform other duties as assigned, requested, or deemed necessary by management.

Benefits

Eligible to participate in the Company’s 401(k) program with up to a 4% employer match, subject to safe harbor requirements and no vesting period.
Calm Health application subscription.
Employee assistance program.
Eligible to purchase pet insurance.
Discounts on hotels and restaurants.
Eligible to participate in the Employee Referral Bonus Program, with up to $1,000 per referral.
Paid sick time and paid leave, if applicable by state.
Tips as supplemental pay, if the position receives tips.

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