Part Time Cocktail Lounge server | The Maven Hotel

Sage Hospitality Group • Denver, CO

1d • Onsite

About The Position

Under general supervision, the Cocktail Lounge Server provides prompt and courteous food and beverage service to customers at Poka Lola Social Club in The Maven Hotel. The role involves taking and serving orders, attending to customers throughout their dining experience, and providing knowledgeable information about menu items, recipes, and daily specials. The server also completes opening and closing sidework, maintains cleanliness and service standards, processes guest checks and payments accurately, and attends pre-meal and departmental meetings.

The position requires a clean, professional appearance and a friendly, courteous demeanor. Work is physically strenuous and involves prolonged standing, walking, lifting, and carrying during the shift, primarily indoors, with occasional exposure to freezer temperatures as low as -10 degrees. The stated pay is $16.27 per hour, with tips where applicable.

Requirements

• High school education or equivalent.
• At least 3 months of experience in a similar position.
• Basic knowledge of customer service principles, food service, and restaurant and kitchen operations.
• Knowledge of standard cash-handling procedures.
• Fluency in spoken and written English.
• Ability to perform multiple tasks simultaneously and stay organized and attentive to details in crowded, noisy situations.
• Ability to use tact and understanding when handling customer service problems, including stressful or highly emotional situations.
• Ability to lift, push, pull, and carry up to 50 pounds, including serving trays, carts, tables, chairs, and small equipment.
• Ability to travel up to 300 feet regularly throughout the shift and to stand continuously during preparation, service, or expediting.
• Manual coordination to operate buttons, grasp items, and balance and carry loaded food and beverage trays.
• Ability to hear customers and supervisors and communicate with other staff.
• Ability to see detailed guest checks, computer printouts, written instructions, the restaurant in dim lighting, and whether products are prepared appropriately.
• Moderate comprehension and literacy to read records and special requests, follow verbal and written instructions, and communicate verbally and in writing.

Responsibilities

• Greet restaurant customers, take food and drink orders, serve orders, and accommodate special needs or requests.
• Remain attentive to customers throughout the dining experience and meet or exceed restaurant service standards.
• Complete restocking, cleaning, and opening and closing sidework as instructed.
• Memorize menu items, recipes, and daily specials to answer customer questions and make recommendations.
• Maintain cleanliness in the restaurant, wait station, and kitchen service area in accordance with cleanliness standards and state and local health requirements.
• Control guest checks according to established procedures and legibly document required order information.
• Receive guest payments and ensure guest checks and payment methods are accurate.
• Attend in-person pre-meal and departmental meetings.
• Respond to customer inquiries and comments in person and by phone with timely, knowledgeable information.
• Maintain a clean, professional appearance and a friendly, cheerful, courteous demeanor.
• Perform other duties as assigned, requested, or deemed necessary by management.

Benefits

• Tips, if applicable.
• Paid sick time and paid leave, if applicable by state.
• Eligibility to participate in the Company’s 401(k) program with up to a 4% employer match, subject to safe harbor requirements and no vesting period.
• Calm Health application subscription.
• Employee assistance program.
• Eligibility to purchase pet insurance.
• Discounts on hotels and restaurants.
• Eligibility to participate in the Employee Referral Bonus Program, with up to $1,000 per referral.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED