(USA) Coach/Ops Mgr Trainee

Walmart • Mobile, AL

4d • $31 - $38 • Onsite

About The Position

The Coach/Ops Mgr Trainee leads and develops store teams, provides supervision and development opportunities for associates, and supports customer service, sales, financial performance, and store operations in a designated business area. The role teaches, trains, listens to associates, tours stores, provides feedback, communicates store operations and company direction, and leads change efforts. It models Walmart’s service standards and resolves customer needs, complaints, and issues while driving process improvements and a high-quality customer experience.

The position reviews profit-and-loss statements, assists with budgeting and forecasting, controls expenses, monitors merchandise presentation, seasonal transitions, inventory flow, and operational processes, and implements plans to reduce shrink and achieve sales and profit goals. It also supports hiring, training, mentoring, recognition, staffing, accountability, compliance, and the company’s policies, values, ethics, and standards.

The role is expected to build belonging and high-performing teams, communicate collaboratively, develop talent, make data-informed decisions, serve customers, adapt to change, and encourage continuous learning and improvement. The primary location listed is 101 E I65 Service Rd S, Mobile, Alabama.

Requirements

• At least 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
• Successfully complete all job-required trainings and assessments.
• At facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
• At facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Responsibilities

• Lead, train, develop, and mentor associates; listen to associates, tour stores, provide feedback, set expectations, and communicate company direction and business objectives.
• Collaborate and communicate with associates at all levels about store operations, technology, business initiatives, merchandising, and company changes.
• Model customer service standards and the One Best Way service model; support customer-service initiatives and resolve customer needs, complaints, and issues.
• Develop and implement action plans to correct service and operational deficiencies and improve customer experience.
• Drive financial performance and sales in the designated store area by reviewing profit-and-loss statements and assisting with budgeting, forecasting, and expense control.
• Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; implement plans to mitigate shrink and achieve sales and profit goals.
• Supervise and develop hourly associates through hiring, training, mentoring, assignment of duties, clear expectations, recognition, and staffing support.
• Build accountability, maintain relationships with stakeholders, support business plans and initiatives, measure progress, identify improvement opportunities, and promote adaptability and continuous learning.
• Ensure compliance with company policies and procedures, support the company mission and values, and provide guidance on ethical business practices and processes.
• Promote a workplace of belonging, develop and recognize talent, support Walmart’s goal of becoming a regenerative company, help eliminate waste, and participate in local giving.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U tuition, books, and fees paid for eligible education programs.
• Performance-based bonus awards and annual or quarterly performance bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed