(USA) Coach/Ops Mgr Trainee
About The Position
The Coach/Ops Mgr Trainee leads and develops teams, supports store operations, and drives customer service and financial results in a designated store area. The role teaches and trains associates, listens to their feedback, tours the store to provide coaching, communicates business initiatives and company direction, and guides teams through change. It models Walmart’s One Best Way service standards and supports customer service initiatives, complaint resolution, and process improvements. The position reviews profit-and-loss performance, assists with budgeting and forecasting, controls expenses, and monitors merchandise presentation, seasonal transitions, inventory flow, and operational processes. It develops and implements plans to reduce shrink and achieve sales and profit goals. The role also hires, trains, mentors, assigns work to, and recognizes associates; sets expectations; supports staffing needs; and promotes a workplace where associates feel a sense of belonging. The role coordinates work with stakeholders, tracks goals and results, identifies improvement opportunities, ensures compliance with company policies and ethical standards, and supports continuous learning and adoption of new technologies. It applies Walmart’s values and business models while considering customers, associates, shareholders, suppliers, business partners, and communities.
Requirements
- Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
- Must attend and successfully complete all job-required trainings and assessments.
- For facilities that sell firearms, successful completion of a firearms-specific criminal background check and firearms-authorized training is required.
- For facilities that sell only ammunition and are subject to state-specific requirements, a current state-issued Certificate of Eligibility may be required.
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- General work experience supervising five or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.
Responsibilities
- Lead, teach, train, and develop associates; provide feedback and communicate store operations, business initiatives, merchandising, and company direction.
- Model and support exceptional customer service using the One Best Way service model; resolve customer needs, complaints, and issues and implement plans to address service deficiencies.
- Drive financial performance and sales in the designated store area by reviewing profit-and-loss statements, assisting with budgets and forecasts, and controlling expenses.
- Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; implement plans to reduce shrink and achieve sales and profit goals.
- Hire, train, mentor, assign duties to, recognize, and develop associates; set clear expectations, support staffing needs, and promote belonging.
- Coordinate and oversee job-related activities and assignments; build stakeholder relationships, communicate objectives, measure progress, and address improvement opportunities.
- Ensure compliance with company policies and procedures and support Walmart’s mission, values, ethics, and Open Door Policy.
- Promote continuous improvement, learning, adaptability, and the use of new technologies and skills.
- Support Walmart’s goal of becoming a regenerative company through positive impact, reducing waste, and participating in local giving.
Benefits
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase plan
- Company-paid life insurance
- Paid time off, including sick leave
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U education benefit, with tuition, books, and fees paid for eligible programs
- Performance-based bonus awards
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
