Coach/Ops Mgr Trainee

Walmart•Kailua Kona, HI

7d•Onsite

About The Position

The Coach/Ops Mgr Trainee leads and develops store teams, supports customer service, and drives financial performance and sales in a designated store area. The role involves coaching associates, communicating store operations and company direction, supporting change initiatives, and setting clear expectations to implement business solutions. It also models Walmart’s One Best Way service standards and helps resolve customer needs, complaints, and issues. The role reviews profit and loss statements, supports budgeting and forecasting, controls expenses, monitors merchandise presentation and inventory flow, and develops action plans to reduce shrink and achieve sales and profit goals. It supervises hourly associates through hiring, training, mentoring, assigning duties, recognizing contributions, and developing talent. The Coach/Ops Mgr Trainee coordinates assignments and stakeholder relationships, tracks progress toward goals, identifies improvement opportunities, and ensures compliance with company policies and standards. The position is expected to uphold Walmart’s values: respect for the individual, acting with integrity, serving customers and members, and striving for excellence. Walmart describes competitive pay, performance-based bonuses, and a range of health, financial, paid-time-off, and education benefits. The hourly wage range is $31.25–$38.46, with additional annual or quarterly performance bonuses; location-based pay adjustments may also apply.

Requirements

At least 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
Attend and successfully complete all job-required training and assessments.
For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
For facilities that sell only ammunition and are subject to state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Responsibilities

Lead, train, develop, and coach teams and associates, including communicating expectations and providing feedback.
Communicate and collaborate with associates at all levels about store operations, merchandising, technology, business initiatives, and company direction.
Lead company change efforts and provide guidance to implement business solutions.
Model exceptional customer service and support customer-service initiatives, including community outreach programs.
Help resolve customer needs, complaints, and issues; develop action plans to correct deficiencies and improve customer experience.
Drive financial performance and sales in the designated store area by reviewing profit and loss statements and assisting with budgeting, forecasting, and expense control.
Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes.
Develop and implement plans to mitigate shrink and achieve sales and profit goals.
Supervise hourly associates by hiring, training, mentoring, assigning duties, setting expectations, recognizing associates, and developing qualified staff.
Coordinate and oversee job-related activities and assignments; maintain stakeholder relationships and support plans that meet customer and business needs.
Set and communicate goals, build accountability, measure progress, and identify and address improvement opportunities.
Ensure compliance with company policies and procedures and support the company mission, values, ethics, and Open Door Policy.
Foster a workplace of belonging, build trusting relationships, recognize contributions, and support associate development.
Support Walmart’s goal of becoming a regenerative company, including making a positive impact, eliminating waste, and participating in local giving.
Use data, insights, and analysis to make decisions, balance short- and long-term priorities, and continuously improve processes.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
Performance-based bonus awards, including annual or quarterly performance bonuses.