Coach/Ops Mgr Trainee

Walmart • Kailua Kona, HI

8d • $31 - $38 • Onsite

About The Position

The Coach/Ops Mgr Trainee leads and develops store teams, teaches and trains associates, listens actively, tours stores to provide feedback, and communicates with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction. The role introduces and leads change efforts, sets clear expectations, and guides teams in implementing business solutions and achieving objectives.

The position models exceptional customer service and supports customer-service initiatives, resolves customer needs and issues, develops action plans to correct deficiencies, and leads process improvements to deliver a high-quality customer experience. It drives financial performance and sales for a designated store area by reviewing profit-and-loss statements, assisting with budgeting and forecasting, controlling expenses, monitoring merchandise presentation and inventory flow, and implementing plans to reduce shrink and achieve sales and profit goals.

The role hires, trains, mentors, recognizes, and develops associates; assigns duties and communicates expectations; supports staffing needs; and promotes a workplace where associates feel a sense of belonging. It coordinates and oversees job-related activities, collaborates with stakeholders, tracks progress toward goals, identifies improvement opportunities, supports continuous learning, and ensures compliance with company policies and procedures. The position is expected to model Walmart’s values and standards of ethics and integrity, serve customers and members, use data to make decisions, and support continuous improvement and the company’s goal of becoming a regenerative company.

The position is located at 75-1015 Henry St, Kailua Kona, HI 96740-1681. The hourly wage range is $31.25–$38.46, with annual or quarterly performance bonuses; certain positions may also receive a regional pay zone adjustment and applicable state pay differential.

Requirements

• Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
• Complete all job-required trainings and assessments.
• For facilities that sell firearms, successfully complete a firearms-specific criminal background check and firearms authorized training.
• For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising five or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

• Lead and develop teams through training, active listening, store tours, and feedback.
• Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
• Lead company change efforts, set clear expectations, and guide teams in implementing business solutions.
• Model customer-service standards and support customer-service and community outreach initiatives.
• Resolve customer needs, complaints, and issues; create action plans to address deficiencies and improve customer experience.
• Drive sales and financial performance for the designated store area by reviewing profit-and-loss statements and supporting budgeting, forecasting, and expense control.
• Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develop and implement plans to mitigate shrink and achieve sales and profit goals.
• Hire, train, mentor, recognize, and develop associates; assign duties and communicate expectations consistently.
• Promote a workplace of belonging and recruit and develop qualified associates to meet staffing needs.
• Coordinate and oversee job-related activities, maintain stakeholder relationships, communicate goals, measure progress, and address improvement opportunities.
• Ensure compliance with company policies and procedures and support the company mission, values, ethics, and integrity standards.
• Support continuous learning, technology adoption, and the company’s goal of becoming a regenerative company.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U: Walmart-paid education programs, with tuition, books, and fees covered for eligible associates.
• Performance-based bonus awards and annual or quarterly performance bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree