(USA) Coach/Ops Mgr Trainee

Walmart•Brent, AL

26d•$31 - $38•Onsite

About The Position

The Coach/Ops Mgr Trainee leads and develops store teams, supports store operations, and drives customer service and financial results in a designated business area. The role teaches, trains, listens to associates, tours stores, and provides feedback. It communicates and collaborates with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction, while leading change and setting clear expectations. The position models Walmart’s One Best Way service standards, supports customer service initiatives and community outreach, resolves customer needs and complaints, and develops action plans to address deficiencies and improve the customer experience. It reviews profit-and-loss statements, assists with budgeting and forecasting, controls expenses, oversees merchandise presentation and inventory flow, and works to mitigate shrink and achieve sales and profit goals. The role hires, trains, mentors, supervises, and recognizes associates; assigns duties and communicates expectations; promotes belonging; and develops talent to meet staffing needs. It coordinates assignments and relationships with key stakeholders, sets and measures goals, addresses improvement opportunities, and promotes adaptability and continuous learning. It also ensures compliance with company policies, procedures, values, and ethics, and supports the Open Door Policy. The role is expected to demonstrate Walmart’s values: respect for the individual, acting with integrity, serving customers and members, and striving for excellence. This includes fostering belonging, building trusting relationships, holding oneself and others accountable, making data-informed decisions, supporting continuous improvement and new technologies, and contributing to positive impacts for associates, customers, and communities. The position is based at the Walmart facility at 10675 Highway 5, Brent, Alabama. The hourly wage range is $31.25–$38.46, with additional annual or quarterly performance bonuses; some positions may also receive regional pay-zone or state pay differentials.

Requirements

Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
Must attend and successfully complete all job-required trainings and assessments.
For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising five or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

Lead, train, develop, and provide feedback to associates, including through store tours and collaboration across levels.
Communicate store operations, technology, business initiatives, merchandising, and company direction; lead change efforts and set clear expectations.
Model and support exceptional customer service through the One Best Way service model and customer service initiatives.
Resolve customer needs, complaints, and issues; develop action plans to correct deficiencies and improve customer experience.
Drive sales and financial performance for the designated business area by reviewing profit-and-loss statements and assisting with budgeting, forecasting, and expense control.
Oversee merchandise presentation, seasonal transitions, inventory flow, and operational processes.
Develop and implement plans to mitigate shrink and achieve sales and profit goals.
Hire, train, mentor, supervise, recognize, and develop associates; assign duties, communicate expectations, and promote belonging.
Coordinate job-related activities and assignments, maintain relationships with key stakeholders, set objectives, measure progress, and address improvement opportunities.
Ensure compliance with company policies and procedures and support the company mission, values, standards of ethics and integrity, and Open Door Policy.
Support continuous learning, adaptability, use of new technologies, and continuous improvement.
Support positive impacts for associates, customers, members, and communities, including creating belonging, eliminating waste, and participating in local giving.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave.
Parental leave and family care leave.
Bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U: Walmart-paid education benefits for eligible full-time and part-time associates, covering tuition, books, and fees for programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates.
Performance-based bonus awards and annual or quarterly performance bonuses.