Coach/Ops Mgr Trainee

Walmart • Horn Lake, MS

19h • Onsite

About The Position

The Coach/Ops Mgr Trainee leads and develops store teams, supports store operations, and helps achieve customer service, sales, and profit goals. The role teaches and trains associates, tours the store to provide feedback, communicates company direction and business initiatives, and leads change efforts. It models Walmart’s customer service standards and supports customer service initiatives, issue resolution, and process improvements.

The position reviews profit and loss statements, assists with budgeting and forecasting, controls expenses, monitors merchandise presentation and inventory flow, and develops plans to reduce shrink and meet sales and profit goals. It supervises and develops associates through hiring, training, mentoring, assigning duties, setting expectations, and recognition. It also coordinates operational assignments, works with stakeholders, tracks progress, identifies improvement opportunities, and ensures compliance with company policies and standards.

The role is expected to demonstrate Walmart’s values: Respect the Individual, Act with Integrity, Serve Our Customers and Members, and Strive for Excellence. The listed hourly wage range is $31.25–$38.46, with additional annual or quarterly performance bonuses and possible location-based or state pay differentials.

Requirements

• At least 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
• Must attend and successfully complete required job trainings and assessments.
• At facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and firearms-authorized training is required.
• At facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Responsibilities

• Lead, teach, train, and develop teams; tour stores, listen to associates, and provide feedback.
• Communicate and collaborate with associates at all levels on store operations, technology, business initiatives, merchandising, and company direction.
• Introduce and lead company change efforts, set clear expectations, and guide teams in implementing business solutions.
• Model and support exceptional customer service, resolve customer needs and complaints, and implement plans to address service deficiencies.
• Provide process-improvement leadership to support a high-quality customer experience.
• Review profit and loss statements and assist with budgeting, forecasting, and expense control for the designated business area.
• Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develop and implement action plans to mitigate shrink and achieve sales and profit goals.
• Hire, train, mentor, and supervise associates; assign duties, set expectations, recognize contributions, and support staffing needs.
• Promote a workplace culture of belonging and develop qualified associates to support company growth.
• Coordinate and oversee job-related activities and assignments, maintain stakeholder relationships, and support plans that meet customer and business needs.
• Communicate goals and objectives, build accountability, measure progress, and identify and address improvement opportunities.
• Ensure compliance with company policies and procedures, support the Open Door Policy, and provide guidance on applying company standards.
• Promote integrity, ethical conduct, continuous learning, adaptability, and continuous improvement.

Benefits

• Performance-based bonus awards
• Medical, vision, and dental coverage
• 401(k)
• Stock purchase
• Company-paid life insurance
• Paid time off, including sick leave
• Parental leave
• Family care leave
• Bereavement leave
• Jury duty leave
• Voting leave
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U education benefit, including tuition, books, and fees for eligible programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree