(USA) Coach/Ops Mgr Trainee

Walmart•Brent, AL

24d•Onsite

About The Position

The Coach/Ops Mgr Trainee leads and develops teams, supports store operations, and helps achieve customer service, sales, and financial goals for a designated store area. The role includes teaching and coaching associates, communicating company initiatives and direction, implementing change, and providing guidance on operational and merchandising processes. The position supports exceptional customer service by modeling Walmart’s One Best Way service standards, resolving customer issues, implementing corrective action plans, and improving the customer experience. It reviews financial performance, assists with budgeting and forecasting, controls expenses, monitors merchandise presentation and inventory flow, and develops plans to reduce shrink and achieve sales and profit goals. The role supervises and develops associates through hiring, training, mentoring, assigning duties, setting expectations, recognizing contributions, and supporting a culture of belonging. It coordinates work with stakeholders, measures progress toward goals, identifies improvement opportunities, and ensures compliance with company policies, values, ethics, and business practices. The position is based at Walmart’s Brent, Alabama location. The hourly wage range is $31.25–$38.46, with additional annual or quarterly performance bonuses. Walmart describes a benefits package that may include health coverage, financial benefits, paid time off, leave programs, disability coverage, discounts, education benefits, and other offerings; eligibility and terms may vary by classification and length of employment.

Requirements

At least 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
Successfully complete all job-required trainings and assessments.
For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

Lead, train, develop, and coach associates through store tours, active listening, and feedback.
Communicate and collaborate with associates at all levels regarding store operations, technology, business initiatives, merchandising, and company direction.
Introduce and lead company change efforts by setting clear expectations and guiding teams in implementing business solutions.
Model customer service standards and support customer service initiatives, including community outreach programs.
Resolve customer needs, complaints, and issues; implement action plans to address deficiencies and improve customer experience.
Review and evaluate profit-and-loss statements; assist with budgeting, forecasting, and expense control for the designated business area.
Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes.
Develop and implement action plans to mitigate shrink and achieve sales and profit goals.
Supervise and develop hourly associates by hiring, training, mentoring, assigning duties, setting expectations, and providing recognition.
Recruit and develop qualified associates to meet staffing needs and support company growth.
Coordinate and oversee job-related activities and assignments; maintain relationships with key stakeholders and support plans and initiatives.
Set goals and objectives, build accountability, measure progress, and identify and address improvement opportunities.
Ensure compliance with company policies and procedures, and support the company mission, values, ethics, and integrity standards.
Promote a workplace culture of belonging, collaboration, continuous learning, and accountability.
Attend and successfully complete required trainings and assessments.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave.
Parental leave and family care leave.
Bereavement, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit program, with tuition, books, and fees paid for eligible programs.
Annual or quarterly performance bonuses.
Regional Pay Zone (RPZ) pay may apply based on location.
State pay differential may apply where required.