Co Manager

The Wendy's Company•Daleville, AL

4d•Onsite

About The Position

The Co-Manager is responsible for hiring, training, and continually developing the store crew. The role also assists the unit manager in operating and maintaining the store to maximize profitability and customer satisfaction. The Co-Manager oversees shift operations, sales and costs, staffing, product quality, service, cleanliness, training, inventory, security, policies, administration, maintenance, employee relations, and crew performance.

Requirements

College degree or equivalent experience in operations.
At least 1 year of line operations experience in the restaurant industry.
Ability to perform all restaurant operations positions and functions and meet the requirements of subordinate positions.
Knowledge of Wendy's operating systems and procedures and job-related company policies and procedures.
Knowledge of supervisory practices, interviewing practices, and the crew orientation and training program.
Valid driver's license.
Ability to stand for long periods without a break.
Ability to enter and leave a vehicle multiple times, physically inspect all areas of the restaurant, lift up to 50 pounds, and move and inspect restaurant supplies.
Ability to work in hot and cold environments, including the restaurant, cooler, and freezer.

Responsibilities

Build sales by promoting customer satisfaction and assist the unit manager in executing the store sales and profits plan.
Manage and monitor costs, food waste, theft, crew preparation, production, procedures, and inventory levels.
Communicate shift-related sales and profit problems to the unit manager and recommend actions regarding crew turnover.
Hire, train, and terminate crew members to ensure adequate staffing, and utilize W.O.T.C.
Monitor product quality and crew performance, provide feedback, and take corrective action to improve service.
Measure service times, train crew to respond promptly and courteously to customers, solicit customer feedback, and communicate daily S.O.S. goals.
Train crew to maintain store cleanliness, follow the cleaning plan, and correct cleaning deficiencies.
Train crew on new products, initial position skills, and the Crew Orientation and Training process; cross-train as needed and assist with training new assistant managers in training.
Recognize high-performing crew members and mentor those interested in leadership positions.
Follow production flowcharts and store priorities, maintain cash, product, and equipment security, and ensure standards and procedures are followed during shifts.
Manage shifts to a Q.S.C. level of 80% or better and take appropriate action when problems are anticipated or identified.
Follow the Operations manual, company policies, cash-control procedures, accident-reporting procedures, health-inspector requirements, and shift-management guidelines.
Perform administrative duties as required and write crew schedules to meet the unit manager's plans and objectives.
Follow the Preventative Maintenance Program, train and monitor crew in equipment maintenance, and report and track maintenance problems through completion.
Manage crew performance consistently, support retention and teamwork, follow the grievance process, communicate priorities and assignments, and conduct timely performance reviews.
Maintain safe working conditions and comply with company standards for crew benefits, if applicable.