Co Manager

The Wendy's Company•Navarre, OH

About The Position

The Co-Manager is responsible for hiring, training, and developing store crew members. The role also assists the unit manager in operating and maintaining the store to maximize profitability and customer satisfaction. The Co-Manager oversees sales and costs, staffing, product quality, customer service, cleanliness, training, inventory and cash controls, policy compliance, administration, maintenance, employee relations, and crew performance management.

Requirements

Knowledge of Wendy's operating systems and procedures.
Knowledge of Wendy's policies and procedures related to job responsibilities.
Knowledge of supervisory practices.
Knowledge of interviewing practices.
Knowledge of the crew orientation and training program.
College degree or equivalent experience in operations.
At least 1 year of line operations experience in the restaurant industry.
Ability to perform all restaurant operations positions and functions and meet the requirements of subordinate positions.
Valid driver's license.
Ability to stand for long periods without a break.
Ability to enter and leave a vehicle multiple times, physically inspect all areas of the restaurant, lift up to 50 pounds, move and inspect restaurant supplies, and work in hot and cold environments, including the restaurant, cooler, and freezer.

Responsibilities

Promote customer satisfaction to build sales and assist the unit manager in carrying out the store sales and profits plan.
Monitor crew preparation, production, procedures, waste, food costs, and theft to manage costs and profitability.
Communicate shift-management problems affecting sales and profit to the unit manager.
Hire, train, and terminate crew members; monitor staffing coverage, turnover, and its causes; and recommend actions to the unit manager.
Monitor product quality through customer interactions, walk-throughs, crew performance management, and feedback.
Measure service times, train crew in prompt and courteous service and gathering customer feedback, establish and communicate daily S.O.S. goals, and take corrective action to improve service.
Train crew to maintain cleanliness, follow the store cleaning plan, and correct cleaning deficiencies.
Train crew on new products, orientation, initial position skills, and cross-training; assist with training new assistant managers in training; and recognize high-performing crew members to the unit manager.
Follow production flowcharts, monitor inventory, maintain security of cash, products, and equipment, follow unit-manager priorities and plans, execute standards and procedures, manage shifts to a Q.S.C. level of 80% or better, and address anticipated or identified problems.
Follow the Operations manual and company policies, maintain safe working conditions, follow cash-control and accident-reporting procedures, address operational issues identified by Health Department Inspectors, and use shift-management guidelines.
Perform administrative duties as required and write crew schedules to meet the unit manager's plans and objectives.
Follow the Preventative Maintenance Program, train and monitor crew in equipment maintenance, and report and track maintenance problems through completion.
Manage crew consistently, support retention, follow the grievance process, execute plans to reduce turnover, communicate with crew, assign priorities and tasks, mentor aspiring leaders, and foster teamwork and motivation.
Take appropriate corrective action for crew performance problems and conduct timely performance reviews.