CNC Field Service Technician - (Remote Work)

TMG Chicago • Merrillville, IN

3h • Remote

About The Position

Morris Group, Inc., through its HFO Chicago division, is seeking an adventurous and diligent CNC Field Service Technician to support customers using Haas CNC machine tools and rotary products. The role involves traveling to customer facilities throughout a regional territory to install, troubleshoot, repair, and maintain machine tool equipment and controls. Technicians are dispatched from home and receive a company vehicle and company-paid gas expenses.

The technician uses technical documents, manuals, and vendor resources to research machine issues; documents machine status, repairs, and installations for the office and customers; performs preventative maintenance; and provides after-sales technical support and training. The role reports directly to the Service Manager. Training in CNC repair and Haas equipment is provided during onboarding, with factory certification expected within the first year.

Requirements

• Ability to read and interpret drawings and schematics.
• Excellent technical, communication, and presentation skills.
• Ability to meet the physical requirements of the job, including regularly lifting 40–50 pounds.
• Ability to work flexible hours and travel and drive frequently throughout a regional territory.
• Ability to use a laptop, smartphone, and various software applications.
• Ability to work responsibly and professionally at dynamic customer job sites with changing priorities and timelines.
• Ability to access all areas of premises, concentrate while prioritizing multiple tasks, sit for prolonged periods, and frequently use hands and arms.
• Ability to bend, twist, stoop, reach, and lift material up to 50 pounds with assistance from equipment or other employees.
• For safety-sensitive work, ability to stand, walk, bend, kneel, crouch, climb, and reach for extended periods; work in tight spaces or awkward positions; and perform precise work requiring hand-eye coordination and fine motor skills.
• Ability to work in industrial environments with exposure to noise, lubricants, coolants, metal chips, and other manufacturing conditions while wearing required PPE.

Nice To Haves

• Demonstrated ability in mechanical or electrical repair or engineering.
• CNC repair background.
• Experience with software such as Microsoft Office.

Responsibilities

• Travel to customer sites to install, troubleshoot, repair, and maintain machine tool equipment and controls.
• Use online technical documents, manuals, and vendor resources to research machine issues.
• Complete and submit accurate documentation to the office and customers regarding machine issues, repairs, and installations.
• Promote and perform preventative maintenance on customer machine tool equipment.
• Provide after-sales technical support and training.
• Maintain in-depth knowledge of the machine tool industry and the company's represented product lines.
• Perform related duties as required.

Benefits

• Competitive starting salary.
• Comprehensive health benefits, including a zero-premium medical plan, vision and dental coverage, and company-paid life insurance.
• More than three weeks of vacation to start.
• Ten company-paid holidays.
• 401(k) retirement plan with company contribution.
• Tuition reimbursement.
• Employee appreciation events and perks.
• Employee Assistance Program.
• Company vehicle and company-paid gas expenses for work travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed