Field Service Technician - Remote

Lincoln Electric

1d•$34 - $48•Remote

About The Position

Lincoln Electric’s Zeman team is seeking a U.S.-based Service Technician to support structural welding systems throughout North America. The role is part of a global service organization headquartered in Scheifling, Austria, and serves as a link between customers and engineering teams. The technician works directly with customers to maintain equipment performance, minimize downtime, and provide service for advanced automation solutions in structural steel fabrication. The position is remote and involves travel throughout the United States, Canada, and Mexico.

Requirements

High school diploma, GED, or equivalent combination of education and experience.
At least 3 years of experience installing, servicing, troubleshooting, or maintaining high-value industrial machinery.
Strong mechanical, electrical, and software troubleshooting skills.
Ability to adapt to a dynamic schedule and work flexible hours based on customer and business needs.
Excellent communication, organizational, interpersonal, and problem-solving skills.
Ability to work independently with minimal supervision.
Customer-focused mindset and commitment to exceptional service and support.
Fluent in written and spoken English.
Valid U.S. driver's license with a clean driving record and reliable transportation.

Nice To Haves

Experience with robotic welding systems.
Technical certifications or formal education in Electrical Engineering, Mechanical Engineering, Mechatronics, Industrial Maintenance, Automation Technology, or a related field.
Experience supporting robotic automation, CNC machinery, welding systems, or other advanced manufacturing equipment.
Fluency in Spanish, French, or another additional language.

Responsibilities

Perform service, maintenance, and commissioning on Zeman robotic assembly and welding systems, including robot calibration, software updates, diagnostics, repairs, and system optimization.
Train customers in safe and efficient equipment operation and provide technical guidance and best practices.
Troubleshoot equipment issues and take corrective action to restore production and minimize downtime.
Work with customers to identify long-term process improvements and communicate recommendations to the Engineering team in Austria.
Install aftermarket products, upgrades, retrofits, and system enhancements at customer sites.
Identify spare parts requirements and coordinate with internal support teams to arrange fulfillment.
Prepare detailed service reports documenting findings, recommendations, and value-added solutions.
Develop and maintain relationships with customer operators, maintenance personnel, and management teams.
Travel up to 75% throughout the United States, Canada, and Mexico for customer installations and service.
Perform additional duties and support other business needs as assigned.