Field Service Technician - Remote
About The Position
The Field Technician – Installation installs and commissions AMF equipment mechanically and electrically at customer sites. The technician may also inspect, repair, and maintain previously installed equipment. The role supports installation planning and execution, communication with project teams, customer training, troubleshooting, and continuous improvement. The ideal candidate has at least three years of commercial baking industry experience with packaging equipment, ovens, and proofers. The position requires extensive travel, including travel in North America and internationally, and significant physical activity at customer sites.
Requirements
- Three years of field service experience in the food, bakery, or packaging industry.
- Five years of electrical and mechanical experience in a high-speed bakery or other automated process equipment environment.
- Availability for 75% travel in North America and internationally.
- Operating understanding of variable speed drives, sensors, conveyors, PLCs, OITs, and related equipment.
- Experience with Rockwell products, including SLC-500, PanelView Logix 5000, PanelView Plus, and associated communication software.
- Programming capability and ability to understand programmable logic control processes and make changes as directed.
- Proficiency in troubleshooting power transmission parts, including bearings, motors, reducers, belts, and pulleys; pneumatics, including air cylinders and valves; hydraulics; and electrical circuits.
- Basic machine shop and fabrication skills, including modifying parts in the field, cutting and drilling materials, and dismantling, repairing, and reassembling mechanical devices.
- Written and verbal communication skills to interact professionally with teammates and customers.
- Ability to perform significant physical activity, including bending, crawling, and moving as needed to install and maintain equipment.
- Must supply and maintain personal tools, a tool bag, and diagnostic equipment.
Nice To Haves
- Siemens PLC knowledge.
Responsibilities
- Perform mechanical and electrical installation and commissioning of AMF equipment.
- Inspect, repair, and maintain existing equipment.
- Participate in preparation and execution of installation work, including pre-installation and post-installation meetings, and provide feedback to internal staff through visit and inspection reports.
- Provide action points for project action lists using assigned tools and templates.
- Submit time and expense reports through assigned systems.
- Coordinate with project managers, engineers, and installation leads before, during, and after work to ensure clear communication and continuous improvement.
- Provide basic training to customer personnel on AMF equipment maintenance and operation.
- Give the project team constructive feedback to help resolve technical and quality issues and identify improvements.
- Support the 1st Line Support Engineer in resolving customer issues by phone or in person as needed.
- Advise customers on parts, upgrades, and service, and introduce them to Customer Care offerings and contacts.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
