CNC Field Service Technician - (Remote Work)

TMG Chicago • Dyer, IN

3h • Remote

About The Position

Morris Group, Inc., through its HFO Chicago division, is seeking a Field Service Technician to install, troubleshoot, repair, and maintain CNC machine tools and controls at customer facilities. The role is dispatched from the employee’s home and involves frequent travel and driving throughout a regional territory. A company vehicle is provided, and the company pays for gas expenses.

The technician uses technical documents, manuals, and vendor resources to investigate machine issues; documents machine status, repairs, and installations; promotes and performs preventative maintenance; and provides after-sales technical support and training. Training in CNC repair and Haas equipment is provided during onboarding, with factory certification expected within the first year. The position reports directly to the Service Manager.

Requirements

• Ability to read and interpret drawings and schematics.
• Excellent technical, communication, and presentation skills.
• Ability to meet the physical requirements of the role, including regularly lifting 40–50 pounds.
• Ability to work flexible hours and travel and drive frequently throughout a regional territory.
• Ability to use a laptop, smartphone, and various software applications.
• Ability to work responsibly and professionally at dynamic job sites with changing priorities, tight timelines, and interactions with customers and team members.
• For safety-sensitive work, ability to stand, walk, bend, kneel, crouch, climb, and reach for extended periods; work in tight spaces or awkward positions; and perform precise work requiring strong hand-eye coordination and fine motor skills.
• Ability to work in industrial environments with exposure to noise, lubricants, coolants, metal chips, and other manufacturing conditions while wearing required personal protective equipment.

Nice To Haves

• Demonstrated ability in mechanical or electrical repair, or engineering.
• Background in CNC repair.
• Experience with software such as Microsoft Office.

Responsibilities

• Travel to customer sites to install, troubleshoot, repair, and maintain machine tool equipment and controls.
• Use online technical documents, manuals, and vendor resources to research machine issues.
• Accurately document and submit information to the office and customer regarding machine issues, repairs, and installations.
• Promote and perform preventative maintenance on customer machine tool equipment.
• Conduct after-sales technical support and training.
• Maintain in-depth knowledge of the machine tool industry and the company’s represented product lines.
• Perform related duties as required.

Benefits

• Competitive starting salary.
• Comprehensive health benefits, including a zero-premium medical plan, vision, dental, and company-paid life insurance.
• Three or more weeks of vacation to start.
• Ten company-paid holidays.
• 401(k) retirement plan with company contribution.
• Tuition reimbursement.
• Employee appreciation events and perks.
• Employee Assistance Program.
• Company-provided vehicle and company-paid gas expenses for work travel.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed