Cluster Director of Revenue Management

Stanford Hotels•Charlotte, NC

12d•Remote

About The Position

The Cluster Director of Revenue Management develops, executes, and measures strategic and tactical yield and inventory management to maximize rooms revenue for multiple East Coast full-service hotels through major distribution channels. The role supports property General Managers and Sales teams with information and tools to strengthen sales, marketing, and decision-making, and identifies revenue opportunities based on demand history, regional and seasonal influences, competitive conditions, group performance, market-segment price sensitivity, and distribution costs. The position prepares short- and long-term rooms revenue projections and reporting, sets yield controls and pricing across markets and channels, communicates sell strategies to Sales and Operations teams, and monitors distribution and reservation performance. The role also conducts property yield meetings, participates in Sales and Marketing meetings, and may hire, train, and supervise reservation employees and operations. The ideal candidate would be located in the Washington, D.C. Metro area or Charlotte, NC, though remote candidates are considered.

Requirements

Hotel revenue management experience.
Experience with full-service hotel brands.
Knowledge of the GDS.
Knowledge of internet distribution channels, including their business models and operations.
Proficiency in Microsoft Word and Excel.
Strong verbal and written communication skills.
Relationship-building skills.
Analytical and mathematical skills.
Effective sales ability.
Creative thinking.

Nice To Haves

Multiple-property (cluster) revenue management experience.
Previous Hilton and Marriott hotel experience.
PowerPoint proficiency.
College degree.

Responsibilities

Develop, execute, and measure strategic and tactical yield and inventory management to maximize rooms revenue across multiple hotels and distribution channels.
Support property General Managers and Sales teams with information and tools to enhance sales, marketing, and decision-making.
Identify and execute incremental revenue opportunities using historical demand, regional and seasonal influences, competitor conditions, group performance, market-segment price sensitivity, and distribution-channel costs.
Prepare short- and long-term rooms revenue projections, including weekly, monthly, quarterly, and full-year projections, with assistance from the property Director of Sales.
Set and manage yield controls to maximize hotel revenue across CRO, GDS, website, and third-party channels.
Communicate selling strategies to Sales and Operations teams to support group room nights and banquet revenue.
Monitor and evaluate market demand trends, including competitors’ strategies.
Conduct weekly yield meetings with each property, including agendas and recommendations for short- and long-term growth.
Attend Sales and Marketing meetings in person or virtually, depending on the location of the properties.
Provide statistical information to property executive team members.
Complete and submit monthly, quarterly, and yearly reports as requested.
Hire, train, and supervise reservation employees and operations, daily, if applicable.
Set and ensure accurate rate (SRP) loads.
Monitor and evaluate CRO performance weekly and monthly, including central agent conversion, regret, and denial statistics.
Provide reports measuring hotel and Sales and Marketing results and interpret them as needed.
Set appropriate, consistent pricing among market segments and distribution channels.
Develop pricing strategies for all markets, by season when appropriate.
Work with the E-Commerce team to provide opportunity dates on a calendar basis to generate incremental revenue.