Club Reception - Soho House Nashville

Soho House•Nashville, TN

12d

About The Position

At Soho House, the Club Receptionist/Host is often the first point of contact for members, guests, and staff before a dining experience. The role involves greeting guests, answering incoming calls, and creating reservations for the Club and its food and beverage operations or restaurants. The Host uses strong organizational and interpersonal skills to help create a positive experience from arrival through departure, providing friendly, professional, and efficient service to guests, members, and staff. The position may also involve training reception team members on Soho House processes and service standards. Hosts are expected to master the phone system, maintain a warm and welcoming manner, account for anticipated covers during service, and ensure tables are ready for reservations. This role requires at least three years of experience in a similar position, including experience handling high-volume phone lines. The schedule is flexible and may include nights, weekends, and holidays as needed. The work takes place indoors and outdoors and includes extended periods on one's feet, moving around the club, and occasional lifting and other physical activities. Soho House offers training and career development opportunities. Full-time employees are eligible for medical, dental, and vision coverage and a retirement fund with a 2% match, as well as sick and vacation days. Employees can also access learning and development courses, team events, a complimentary substantial meal while on duty, and food-and-drink-related trips, training, and events.

Requirements

At least 3 years of experience in a similar role.
Experience answering high-volume phone lines and responding to inquiries professionally, promptly, and to the best of one's abilities.
Problem-solving skills and the ability to resolve conflicts involving anticipated or current matters.
Attention to detail, articulation, and the ability to multitask in a high-volume, demanding work environment.
Strong communication skills and the ability to understand and follow written and verbal instructions.
Flexible schedule and ability to work nights, weekends, and holidays as needed.
Ability to seize, grasp, turn, and hold objects with the hands.
Ability to work on one's feet for at least 8 hours.
Ability to move quickly between areas of the club.
Ability to move, pull, carry, or lift at least 40 pounds.
Ability to occasionally kneel, bend, crouch, and climb.

Nice To Haves

OpenTable experience.
Salesforce experience.
Opera experience.

Responsibilities

Welcome members by name when local and greet guests in a hospitable manner.
Answer high-volume calls for restaurant and cinema reservations, general inquiries, deliveries, and messages for members and employees.
Provide accurate information about menus, operating hours, and amenity availability and pricing.
Maintain a clean, sanitary, and safe reception area, desk, and coat-check closet.
Perform Guest List duties on the floor, in the club, and/or on the rooftop, if applicable.
Support guests, redirect inquiries, and resolve issues in real time, ensuring action items are established for guest concerns.
Assist guests with checking and retrieving coats and items left with the bell person.
Build relationships with members and guests and communicate concerns and positive feedback to management.
Help create a fun, positive atmosphere through an approachable and professional manner.
Ensure anticipated covers are accounted for during service and tables are ready for reservations.
Master the phone system and, as an experienced Host, help train other reception team members on processes and service standards.

Benefits

Full-time employees are eligible for medical, dental, and vision benefits.
Retirement fund with a 2% match for eligible full-time employees.
Sick days and vacation days for full-time employees.
Career development and opportunities to progress domestically or internationally, managerially or technically.
Training to develop technical and managerial skills.
Learning and development courses, both internally and externally run.
Food-and-drink-related trips, training, and events available to employees.
Monthly team events, including fitness sessions, cinema screenings, and art classes.
A substantial meal provided free of charge while on duty in the Houses and Restaurants.
Soho Impact opportunities involving mentoring, apprenticeship, local outreach, and sustainability.