Assistant Front Office Manager - Soho House Nashville

Soho House & Co.•Nashville, TN

About The Position

The Assistant Front Office Manager supports the Front Office Manager and helps ensure an optimal experience for members, guests, and staff interacting with the front office, member services, and reception desk. The role supervises front desk agents, addresses guest and member risks by developing solutions, and processes payments. It also involves managing staff schedules, inventory, and bookkeeping. Working with the Front Office Manager, the Assistant Front Office Manager helps provide seamless, positive, and efficient experiences for members and guests in a high-volume, demanding environment. The role contributes to departmental goals and supports daily operations, staffing, service standards, hiring, training, communication, inventory, and the resolution of guest concerns. A flexible schedule, including evenings and weekends as needed, is required. Physical duties include handling and carrying objects, moving around the property, lifting at least 30 pounds, and standing or walking for extended periods.

Requirements

At least 3 years of work experience and at least 1 year of front office supervisory experience.
Detail-oriented, with the ability to multitask and work in a fast-paced environment.
Customer-service orientation and excellent verbal and written communication skills.
Flexible schedule, including evenings and weekends as needed.
Able to seize, grasp, turn, and hold objects with hands.
Able to make periodic fast-paced movements between areas of the property.
Able to move, pull, push, carry, or lift at least 30 pounds.
Able to occasionally kneel, bend, crouch, and climb.
Able to perform physical activities such as lifting, cleaning, and stooping.
Able to stand, walk, lift, and bend for long periods.

Nice To Haves

Computer skills with Excel, MS Word, MRM, Salesforce, and Opera; these systems are described as preferred.
Bilingual language skills.
Hospitality degree.

Responsibilities

Partner with the Front Office Manager to develop and refine efficient member and guest check-in and welcome processes.
Contribute to annual departmental goals related to payroll, expenses, staffing levels, and guest service.
Monitor and support daily operations, and greet hotel guests and members upon arrival.
Supervise, direct, coordinate, influence, and persuade staff to maintain Soho House & Co. service standards.
Help identify talent gaps, interview and hire staff, host staff meetings and training, develop staff skills, and provide counseling and discipline when applicable.
Ensure new hires complete a proper new-hire training process.
Communicate daily events, guest lists, VIPs, hotel room occupancy, and sales budgets.
Respond promptly and professionally to guest and staff inquiries.
Collaborate with the controller and Purchasing Manager to ensure perishable and nonperishable items are ordered and available for distribution and that inventory is maintained.
Deliver high standards of customer service and process, track, and report guest disputes and claims.
Manage staff schedules, inventory, and bookkeeping.
Process payments.

Benefits

Medical, dental, and vision coverage for eligible full-time employees.
Retirement fund with a 2% match for eligible full-time employees.
Sick days and vacation days for full-time employees.
Career development opportunities domestically and internationally, and managerial or technical career paths.
Training to develop technical and managerial skills.
Mentoring, apprenticeship, local outreach, and sustainability opportunities through Soho Impact.
Internally and externally run learning and development courses.
Food- and drink-related trips, training, and events through Cookhouse & House Tonic.
Monthly team events, including fitness sessions, cinema screenings, and art classes.
A substantial complimentary team meal while on duty in Houses and Restaurants.