Club Reception - Soho House Nashville

Soho House & Co. • Nashville, TN

12d • Onsite

About The Position

At Soho House, the Club Receptionist/Host is one of the first points of contact for members, guests, and staff before they are seated for a dining experience. The Host greets guests, answers incoming calls, and creates reservations for the Club and food and beverage operations or restaurants. The role calls for strong organizational and interpersonal skills to promote a positive experience from arrival through departure, while providing friendly, professional, and efficient service to guests, members, and staff.

The Host may train other reception team members on processes and service standards. The role also requires mastering the phone system, maintaining a warm and friendly disposition, accounting for anticipated covers during service, and ensuring tables are ready for arriving reservations.

Requirements

• At least 3 years of experience in a similar role.
• Experience answering high-volume phone lines and responding to inquiries professionally, promptly, and to the best of one's abilities.
• OpenTable experience.
• Problem-solving skills and ability to resolve conflicts in anticipated or current matters.
• Attention to detail, articulateness, and ability to multitask in a high-volume, demanding work environment.
• Strong communication skills and ability to understand and follow written and verbal instructions.
• Flexible schedule and ability to work nights, weekends, and holidays as needed.
• Ability to seize, grasp, turn, and hold objects with hands.
• Ability to work on one's feet for at least 8 hours.
• Ability to move quickly between parts of the Club.
• Ability to move, pull, carry, or lift at least 40 pounds.
• Ability to occasionally kneel, bend, crouch, and climb as required.
• Ability to work indoors and outdoors.

Nice To Haves

• Salesforce experience.
• Opera experience.

Responsibilities

• Welcome every local member by name and welcome guests hospitably.
• Answer high-volume calls for restaurant and cinema reservations, general inquiries, deliveries, and messages for members and employees.
• Provide accurate information about menus, operating hours, and amenity availability and pricing.
• Maintain a clean, sanitary, and safe work environment, including the reception area, desk, and coat-check closet.
• Perform Guest List duties on the floor, in the Club, and/or on the Rooftop, where applicable.
• Support guests, redirect concerns, and solve problems in real time; ensure action items are set for guest-related concerns.
• Assist guests with checking and retrieving coats or items left with the bell person.
• Build relationships with members and guests, and communicate red flags and positive feedback to management.
• Promote a fun, positive atmosphere by being approachable and professional.
• Train other reception team members on processes and service standards, as needed.
• Account for anticipated covers during service and ensure tables are ready for reservations.

Benefits

• Full-time employees are eligible for medical, dental, and vision benefits, plus a retirement fund with a 2% match.
• Paid sick days and vacation days for full-time employees.
• Career development opportunities domestically or internationally, and in managerial or technical career paths.
• Soho Impact community programs, including mentoring, apprenticeship, local outreach, and sustainability.
• Internally and externally run learning and development courses.
• Cookhouse & House Tonic food and drink trips, training, and events, available to all.
• Monthly team events, including fitness sessions, cinema screenings, and art classes.
• A substantial meal free of charge while on duty in the Houses and Restaurants.
• Competitive compensation packages with global benefits and perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed