Assistant Front Office Manager - Soho House Nashville

Soho House•Nashville, TN

22h

About The Position

At Soho House, the Assistant Front Office Manager supports the Front Office Manager and helps ensure an optimal experience for members, guests, and staff who interact with the front office, member services, and reception desk. The role supervises front desk agents, addresses guest and member risk by introducing solutions, and processes payments. It also includes managing staff schedules, inventory, and bookkeeping. Working with the Front Office Manager, the Assistant Front Office Manager helps provide a seamless, positive, and efficient experience for members and guests in a high-volume, demanding environment.

Requirements

At least 3 years of work experience.
At least 1 year of front office supervisory experience.
Detail-oriented, with the ability to multitask and work in a fast-paced environment.
Customer-service orientation and excellent verbal and written communication skills.
Flexible schedule, including evenings and weekends as needed.
Able to grasp, turn, and hold objects with hands; make periodic fast-paced movements around the property; move, pull, push, carry, or lift at least 30 pounds; occasionally kneel, bend, crouch, and climb; perform physical activities such as lifting, cleaning, and stooping; and stand, walk, lift, and bend for long periods.

Nice To Haves

Computer skills with Excel, MS Word, MRM, Salesforce, and Opera.
Bilingual language skills.
Hospitality degree.

Responsibilities

Partner with the Front Office Manager to develop and refine efficient member and guest check-in and welcome processes.
Contribute to yearly departmental goals related to payroll, expenses, staffing levels, and guest service.
Monitor and support daily operations and greet hotel guests and members upon arrival.
Supervise, direct, coordinate, influence, and persuade staff to maintain Soho House service standards.
Help identify talent gaps; interview and hire staff; host staff meetings and training; develop staff skills; and provide counseling and discipline when applicable.
Ensure new hires receive the proper new-hire training process.
Communicate daily events, guest lists, VIPs, hotel room occupancy, and sales budget.
Respond promptly and courteously to guest and staff inquiries to resolve them.
Collaborate with the controller and Purchasing Manager to ensure perishable and nonperishable items are ordered and available for distribution and that inventory is maintained.
Deliver high standards of customer service and process, track, and report guest disputes and claims.
Manage staff schedules, inventory, and bookkeeping.
Process payments and introduce solutions to mitigate guest and member risk.

Benefits

Medical, dental, and vision benefits for full-time employees.
Retirement fund with a 2% match for full-time employees.
Sick days and vacation days for full-time employees.
Career development opportunities domestically or internationally, and managerially or technically.
Training to develop technical and managerial skills.
Soho Impact mentoring, apprenticeship, local outreach, and sustainability initiatives.
Internally and externally run learning and development courses.
Food and drink-related trips, training, and events through Cookhouse & House Tonic.
Team events, including fitness sessions, cinema screenings, and art classes.
A substantial meal provided free of charge while on duty in Houses and Restaurants.