Club Reception - Dumbo House

Soho House•Brooklyn, NY

About The Position

Soho House is hiring a Club Receptionist/Host for Dumbo House. The Host is one of the first points of contact for members, guests, and staff, greeting arrivals, answering incoming calls, and creating reservations for club and food-and-beverage operations. The role calls for strong organizational and people skills, a warm and friendly disposition, and professional, efficient service from guests’ arrival through departure. An experienced Host is expected to master the phone system, account for anticipated covers during service, and ensure tables are ready for reservations. The Host may also train other reception team members on processes and service standards. The position involves working in a high-volume, demanding environment and may include Guest List duties on the floor, in the club, or on the rooftop. The Host helps address guest concerns in real time, communicates feedback and concerns to management, and contributes to a fun, positive atmosphere. The role requires a flexible schedule, including nights, weekends, and holidays as needed, and involves working indoors and outdoors and being on one’s feet for extended periods.

Requirements

At least 3 years of experience in a similar role.
Experience answering high-volume phone lines and responding to inquiries professionally and promptly.
OpenTable experience.
Problem-solving skills and ability to resolve conflicts in anticipated or current situations.
Attention to detail, articulation, and ability to multitask in a high-volume, demanding environment.
Strong communication skills and ability to understand and follow written and verbal instructions.
Flexible schedule and ability to work nights, weekends, and holidays as needed.
Ability to seize, grasp, turn, and hold objects with hands.
Ability to work on one’s feet for at least 8 hours.
Ability to move quickly between areas of the club.
Ability to move, pull, carry, or lift at least 40 pounds.
Ability to occasionally kneel, bend, crouch, and climb.
Ability to work indoors and outdoors.

Nice To Haves

Salesforce experience.
Opera experience.

Responsibilities

Welcome members by name when local and greet guests hospitably.
Answer high-volume phone lines and handle restaurant, roof, and cinema reservations; general inquiries; deliveries; and messages for members and employees.
Provide accurate information about menus, operating hours, amenities, and pricing.
Keep the reception area, desk, and coat-check closet clean, sanitary, and safe.
Perform Guest List duties on the floor, in the club, and/or on the rooftop, when applicable.
Support guests and resolve or redirect concerns in real time, setting action items as needed.
Assist guests with checking and retrieving coats or items left with the bell person.
Build relationships with members and guests and communicate concerns and positive feedback to management.
Help create a fun, positive atmosphere through approachable and professional conduct.
Ensure anticipated covers are accounted for during service and tables are ready for arriving reservations.
Potentially train other reception team members on processes and service standards.

Benefits

Competitive compensation packages and global benefits and perks.
Full-time employees are eligible for medical, dental, and vision benefits, plus a retirement fund with a 2% match.
Paid sick days and vacation days for full-time employees.
Career development opportunities, including domestic or international and managerial or technical progression.
Soho Impact community programs involving mentoring, apprenticeships, local outreach, and sustainability.
Internally and externally run learning and development courses.
Cookhouse & House Tonic trips, training, and events.
Team events, including fitness sessions, cinema screenings, and art classes.
A substantial free team meal while on duty in the houses and restaurants.

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