Reception

CSL Plasma•Davenport, IA

About The Position

The Reception role supports donor registration and screening at a plasma collection center. The employee greets donors, verifies their suitability for plasma donation, and assists qualified donors through screening procedures in accordance with Standard Operating Procedures (SOPs). Screening may include reviewing donor-provided health histories, answering basic donation-related medical questions, referring donors to medical staff when appropriate, measuring blood pressure, pulse, weight, and temperature, and performing finger sticks to obtain hematocrit and total protein samples. After completing appropriate training, the employee may explain the donation process and related information to new donors, including screening tests, appointments, donation fees, center policies, and nutrition. The role may also include registering applicant and transfer donors, answering or directing telephone calls, monitoring donors for reactions during or after pheresis, recording donor information in the electronic donor information management system, and supporting center operations. The employee maintains a clean and adequately supplied work environment, follows applicable safety procedures, protects confidential information, and may be cross-trained or assigned other job-related duties as needed. CSL Plasma operates a network of plasma donation centers, and collected plasma is used by CSL to manufacture plasma-derived therapies. CSL describes inclusion and belonging as central to its mission and identifies itself as an equal opportunity employer.

Requirements

High school diploma or equivalent.
At least three months of experience in a clerical or customer service-related position, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
Ability to perform basic math calculations.

Responsibilities

Greet donors and conduct registration procedures to verify donor suitability for plasma pheresis.
Assist qualified donors with the screening process in compliance with SOPs.
Review self-administered health histories, answer basic medical questions, refer donors to medical staff when appropriate, and perform health screening procedures including blood pressure, pulse, weight, and temperature measurements.
Perform finger sticks to obtain samples for donor hematocrit and total protein levels.
After appropriate training, educate new donors about therapeutic products made from donated plasma, screening, health tests, appointments, donation fees, center policies, nutrition, and other relevant information.
Ensure donor questions are answered promptly, accurately, and professionally.
Register applicant and transfer donors as needed after appropriate training.
Answer telephone calls or transfer callers to appropriate staff.
Monitor donors for reactions during or after the pheresis process and notify appropriate staff.
Alert the Group Leader or Supervisor to donor flow issues.
Accurately record donor data in the electronic donor information management system according to SOPs.
Understand procedures associated with hyper immune programs at the center, if applicable.
Maintain a clean and efficient work environment and ensure operating supplies and forms are available.
Follow HSE and OSHA policies and procedures and promote safety.
Maintain confidentiality of personnel, donor, and center information.
Cross-train in other areas as needed to meet business needs.
Perform other job-related duties as assigned.