CLUB Membership Manager
About The Position
The CLUB Membership Manager is a salaried member of the retail leadership team responsible for overseeing and driving the Bass Pro Shops and Cabela’s CLUB credit program and CLUB customer experience culture throughout the store. The role also supports the broader store team during Manager on Duty shifts. The manager promotes an outstanding CLUB customer experience, builds relationships across the store, coaches and trains Outfitters and leaders, and drives program performance and compliance. This position develops strategies to improve customer experience and CLUB metrics, supports recruitment and retention of CLUB Outfitters, and leads training, recognition, promotional execution, and instant issuance operations. The role works in a retail/store environment and may travel as needed for training and CLUB off-site events. Work includes frequent communication, computer work, walking and standing, and occasional sitting, lifting up to 50 pounds, and exposure to outdoor elements, hot or cold temperatures, and noisy environments.
Requirements
- High school diploma or equivalent.
- 2 to 4+ years of sales, management, or leadership experience.
- Ability to calculate figures and amounts such as discounts, commissions, and percentages.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret financial, legal, and technical information.
- Ability to read and analyze reports and write reports and business correspondence.
- Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
- Ability to conduct meetings and presentations for groups.
- Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
- Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and corporate staff.
- Demonstrated use of a team-based management approach.
- Ability to travel as needed for training and CLUB off-site events.
Responsibilities
- Deliver the CLUB Customer Service Experience by incorporating exclusive benefits into customer conversations and promoting current cost-savings programs.
- Merchandise and sign products to increase visibility of CLUB promotions and programs.
- Listen to customers, address questions and concerns about the CLUB program, and develop strategies to improve the CLUB customer experience.
- Serve as the primary CLUB liaison, ensuring retail leaders and Outfitters understand current promotions and programs.
- Collaborate with internal and external partners to execute onsite and offsite events consistent with CLUB brand standards.
- Build collaborative relationships with the General Manager, fellow managers, and Outfitters to gain credibility and influence.
- Motivate, train, and coach Outfitters and peers, including facilitating CLUB 101 training for new Outfitters during onboarding.
- Support Outfitter recognition by implementing the Members Only program and store-level CLUB recognition and engagement initiatives.
- Develop strategies for recruiting and retaining CLUB Outfitters and building strong teams.
- Provide timely feedback, coaching, and individualized development plans for underperforming Outfitters.
- Review and analyze CLUB reporting and key performance metrics daily, and partner with the General Manager on corrective action plans when metrics are missed.
- Execute CLUB operational and compliance programs, including training, communication, account servicing, marketing materials, and payments at the retail store.
- Lead the CLUB instant issuance process and train others on inventory management procedures.
- Perform other related duties as assigned to support store needs.
Benefits
- Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
- Medical benefits.
- Dental benefits.
- Vision benefits.
- Health Savings Account.
- Flexible Spending Account.
- Voluntary benefits.
- 401(k) retirement savings.
- Paid holidays.
- Paid vacation.
- Paid sick time.
- Bass Pro Cares Fund.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
