Retail Manager - CLUB Membership

Bass Pro Shops•Woodbury, MN

About The Position

The Retail Manager for the Bass Pro Shops and Cabela’s CLUB program oversees and drives the CLUB credit program and customer experience culture throughout the store. This salaried member of the leadership team also supports store operations during Manager on Duty shifts. The role calls for a collaborative, servant-minded leader who can coach and train store leadership, peers, and outfitters; build trust; manage multiple priorities in a fast-paced environment; and remain focused on metrics and compliance. The manager leads CLUB customer experience, training, talent development, program operations, and performance improvement. They serve as the store’s primary CLUB liaison, build relationships across the store, develop strategies to improve results, and support CLUB promotions, events, recognition, and compliance processes. The position is based in a retail/store environment and may require travel for training and off-site CLUB events.

Requirements

High school diploma or equivalent.
2 to 4+ years of sales, management, or leadership experience.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret financial, legal, and technical information and analyze reports.
Ability to write reports and business correspondence.
Ability to present information and respond to questions from managers, associates, customers, and the public.
Ability to conduct meetings and presentations for groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and corporate staff.
Demonstrated use of team-based management.

Responsibilities

Promote the CLUB customer service experience by incorporating exclusive benefits into customer conversations and addressing customer questions and concerns.
Promote current CLUB cost-saving programs through effective merchandising and product signage.
Develop and implement strategies to improve the CLUB customer experience.
Act as the primary CLUB liaison, ensuring retail leaders and outfitters understand current promotions and programs.
Collaborate with internal and external partners on onsite and off-site events that represent CLUB brand standards.
Build collaborative relationships with the General Manager, fellow managers, and outfitters.
Motivate, train, and coach outfitters and peers, including facilitating CLUB 101 training for new outfitters.
Implement the Members Only program and store-level recognition and engagement initiatives; regularly recognize successful CLUB referrals.
Develop strategies to recruit and retain hourly CLUB outfitters and build strong teams.
Provide timely feedback, coaching, and individualized development plans for underperforming outfitters.
Design and execute strategies to meet key CLUB metrics; review and analyze CLUB reports daily.
Partner with the General Manager on corrective action plans for missed metrics.
Execute CLUB operational and compliance programs and coordinate department functions to improve performance and compliance.
Oversee training, communication, account servicing, marketing materials, payments, and the CLUB instant issuance process, including training others on inventory management procedures.
Support other areas of the store as assigned based on business needs.
Travel as needed for training and CLUB off-site events.