Retail Manager - CLUB Membership

Bass Pro Shops•Stuttgart, AR

3d•Onsite

About The Position

The Retail Manager for the Bass Pro Shops and Cabela’s CLUB program is a salaried member of the store leadership team. The role oversees and drives the CLUB credit program and customer experience culture throughout the store, while also supporting the full team during Manager on Duty shifts. The position calls for a collaborative, servant-minded leader who can coach and train store leaders, peers, and outfitters, work in a fast-paced environment, and focus on program metrics and compliance. The manager promotes CLUB benefits and savings programs, addresses customer questions, improves the CLUB customer experience, and serves as the primary liaison for information about promotions and programs. The role also supports CLUB events and recognition initiatives, recruits and develops CLUB Outfitters, analyzes performance reporting, and leads execution of CLUB operational and compliance processes, including instant issuance and inventory management. This position is based in a retail/store environment. Travel may be required as needed for training and off-site CLUB events.

Requirements

High school diploma or equivalent.
2 to 4+ years of sales, management, or leadership experience.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret financial, legal, and technical information.
Ability to read and analyze reports and write reports and business correspondence.
Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
Ability to conduct meetings and presentations for groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and corporate staff.
Demonstrated use of the Team concept of Management.

Responsibilities

Promote CLUB benefits and current savings programs to customers, including merchandising and signing products to improve program visibility.
Listen to customers, address questions and concerns about the CLUB program, and develop strategies to improve the CLUB customer experience.
Serve as the primary CLUB liaison to ensure retail leadership and outfitters understand current promotions and programs.
Collaborate with internal and external partners to execute onsite and offsite events in accordance with CLUB brand standards.
Build collaborative working relationships with the General Manager, fellow managers, and outfitters.
Motivate, train, and coach outfitters and peers, including facilitating CLUB 101 training for new outfitters during onboarding.
Implement the Members Only program and store-level recognition and engagement initiatives to build a CLUB culture.
Develop strategies to recruit and retain CLUB Outfitters and build effective teams.
Provide timely feedback, coaching, and individualized development plans for underperforming outfitters.
Review and analyze CLUB reports and key performance metrics daily; partner with the General Manager on corrective action plans when metrics are missed.
Execute CLUB operational and compliance programs, including training, communications, account servicing, marketing materials, and payments at the retail store.
Lead the CLUB instant issuance process and train others on inventory management procedures.
Support other areas of the store and perform related duties as assigned based on business needs.

Benefits

Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
Medical benefits.
Dental benefits.
Vision benefits.
Health Savings Account.
Flexible Spending Account.
Voluntary benefits.
401(k) retirement savings.
Paid holidays.
Paid vacation.
Paid sick time.
Bass Pro Cares Fund.