Retail Manager - CLUB Membership
About The Position
The Retail Manager for the Bass Pro Shops and Cabela’s CLUB program oversees and drives the CLUB credit program and CLUB customer experience culture throughout the store. As a salaried member of the leadership team, the manager also supports the entire store team during Manager on Duty shifts. The role involves customer experience, leadership and training, talent development, and CLUB program compliance and analytics. The manager serves as the primary CLUB liaison for store leadership and outfitters, builds collaborative relationships, coaches and trains staff, and develops strategies to improve CLUB performance and customer experience. Other related duties may be assigned based on store business needs. The position is based in a retail/store environment and may require travel for training and off-site CLUB events.
Requirements
- High school diploma or equivalent.
- 2 to 4+ years of sales, management, or leadership experience.
- Ability to calculate figures and amounts such as discounts, commissions, and percentages.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret financial, legal, and technical information.
- Ability to read and analyze reports and write reports and business correspondence.
- Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
- Ability to conduct meetings and presentations for groups.
- Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
- Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and corporate staff.
- Demonstrated use of a team-based management approach.
Responsibilities
- Deliver CLUB customer service by incorporating exclusive benefits into customer conversations and promoting current CLUB savings programs.
- Merchandise and sign products to increase visibility of CLUB programs.
- Listen to customers, address questions and concerns about the CLUB program, and develop strategies to improve their experience.
- Serve as the primary CLUB liaison, keeping retail leadership and outfitters informed about current promotions and programs.
- Collaborate with internal and external partners to execute onsite and offsite events consistent with CLUB brand standards.
- Build collaborative relationships with the General Manager, fellow managers, and outfitters.
- Motivate, train, and coach outfitters and store leaders, including facilitating CLUB 101 training for new outfitters.
- Lead by example and support outfitter recognition and store-level CLUB engagement initiatives.
- Develop strategies to recruit and retain CLUB outfitters and build strong teams.
- Provide timely feedback, coaching, and guidance to underperforming outfitters, including individualized development plans.
- Review and analyze CLUB reports and key performance metrics daily; partner with the General Manager on corrective action plans when metrics are missed.
- Execute CLUB operational and compliance programs and coordinate department functions to improve performance and compliance.
- Oversee training, communication, account servicing, marketing materials, payments, and the CLUB instant issuance process, including training others in inventory management procedures.
- Support other store areas and duties as assigned based on business needs.
Benefits
- Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
- Medical benefits.
- Dental benefits.
- Vision benefits.
- Health Savings Account.
- Flexible Spending Account.
- Voluntary benefits.
- 401(k) retirement savings.
- Paid holidays.
- Paid vacation.
- Paid sick time.
- Bass Pro Cares Fund.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
