Retail Manager - CLUB Membership

Bass Pro Shops•Stuttgart, AR

2d•Onsite

About The Position

The Retail Manager for the Bass Pro Shops and Cabela’s CLUB program is a salaried member of the retail leadership team. The role oversees and drives the CLUB credit program and CLUB customer experience throughout the store, while also supporting the broader team during Manager on Duty shifts. The manager promotes CLUB benefits and savings programs, builds customer awareness, and develops strategies to improve the CLUB experience. The position serves as the primary CLUB liaison for store leadership and outfitters, provides training and coaching, supports recruiting and retention of CLUB outfitters, and fosters a positive CLUB culture. It also monitors performance metrics, partners with the General Manager on corrective action plans, and ensures execution of CLUB operational and compliance programs, including instant issuance and inventory management. Other related duties may be assigned according to store business needs.

Requirements

High school diploma or equivalent.
2 to 4+ years of sales, management, or leadership experience.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret financial, legal, and technical information and analyze reports.
Ability to write reports and business correspondence.
Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
Ability to conduct meetings and presentations for groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and corporate staff.
Demonstrated use of team-based management.

Responsibilities

Deliver the CLUB customer service experience and incorporate CLUB benefits into customer conversations.
Promote CLUB savings programs by merchandising and signing products for visibility.
Listen to customers and address questions and concerns about the CLUB program.
Develop and implement strategies to improve the CLUB customer experience.
Keep store leadership and outfitters informed about current CLUB promotions and programs.
Collaborate with internal and external partners on onsite and offsite events that meet CLUB brand standards.
Build collaborative relationships with the General Manager, managers, and outfitters.
Motivate, train, and coach outfitters and peers, including facilitating CLUB 101 training for new outfitters.
Support outfitter recognition and create store-level CLUB engagement initiatives.
Recruit and retain hourly CLUB outfitters and provide feedback, coaching, and individualized development plans.
Review and analyze CLUB performance reporting daily and develop strategies to meet key metrics.
Partner with the General Manager to execute corrective action plans when key metrics are missed.
Execute CLUB operational and compliance programs, including training, communication, account servicing, marketing materials, and payments at the retail store.
Lead the CLUB instant issuance process and train others on inventory management procedures.
Support other store areas and duties as assigned based on business needs.

Benefits

Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
Medical benefits.
Dental insurance.
Vision insurance.
Health Savings Account.
Flexible Spending Account.
Voluntary benefits.
401(k) retirement savings.
Paid holidays.
Paid vacation.
Paid sick time.
Bass Pro Cares Fund.