Club Membership Manager
About The Position
The Club Membership Manager is a salaried member of the retail leadership team responsible for overseeing and driving the Bass Pro Shops and Cabela’s CLUB credit program and customer experience culture throughout the store. The role also supports the wider store team during Manager on Duty shifts. The manager coaches and trains store leaders, peers, and outfitters, builds collaborative relationships, and promotes a customer-focused, transparent, and accountable team culture in a fast-paced retail environment. The position leads CLUB customer experience, talent development, program compliance, and performance analytics. It includes training outfitters on CLUB programs and promotions, supporting recruitment and retention of hourly CLUB Outfitters, reviewing daily performance reports, developing corrective action plans with the General Manager, and ensuring operational processes—including instant issuance and inventory management—are carried out effectively. Travel may be needed for training and off-site CLUB events. The role is based in a retail/store environment and may include other store duties as business needs require.
Requirements
- High school diploma or equivalent.
- Two to four or more years of sales, management, or leadership experience.
- Ability to calculate figures and amounts such as discounts, commissions, and percentages.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret financial, legal, and technical information.
- Ability to read and analyze reports and write reports and business correspondence.
- Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
- Ability to conduct meetings and presentations for groups.
- Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
- Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and corporate staff.
- Demonstrated use of a team-based management approach.
- Ability to travel as needed for training and CLUB off-site events.
- Ability to communicate constantly; perform regular computer work, walking, and standing; occasionally sit and lift up to 50 pounds; and occasionally work outdoors in hot or cold temperatures and in noisy environments.
Responsibilities
- Promote the CLUB customer experience and incorporate CLUB benefits into customer conversations.
- Merchandise and sign products to increase visibility of current CLUB cost-savings programs.
- Listen to customers, address CLUB program questions and concerns, and develop strategies to improve the CLUB customer experience.
- Act as the primary CLUB liaison, keeping retail leadership and outfitters informed about current promotions and programs.
- Collaborate with internal and external partners to execute onsite and offsite events consistent with CLUB brand standards.
- Build collaborative relationships with the General Manager, managers, and outfitters to influence and support program success.
- Train and motivate outfitters to make referrals, and lead by example as a role model and coach.
- Facilitate CLUB 101 training for new outfitters during onboarding.
- Implement the Members Only program and store-level recognition and engagement initiatives to build a CLUB culture.
- Develop strategies to recruit and retain hourly CLUB Outfitters and build strong teams.
- Provide timely feedback, coaching, and guidance to underperforming outfitters, including individualized development plans.
- Review and analyze daily CLUB reports and key performance metrics; develop and lead corrective action plans with the General Manager when targets are missed.
- Execute CLUB operational and compliance programs, including training, communications, account servicing, marketing materials, and payments at the retail store.
- Lead the CLUB instant issuance process and train others on inventory management procedures.
- Support other areas of the store and perform related duties as assigned based on business needs.
Benefits
- Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
- Medical benefits.
- Dental benefits.
- Vision benefits.
- Health Savings Account.
- Flexible Spending Account.
- Voluntary benefits.
- 401(k) retirement savings.
- Paid holidays.
- Paid vacation.
- Paid sick time.
- Bass Pro Cares Fund.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
