Club Manager

Planet Fitness•Town of Huntington, NY

4h•$66,350 - $82,210

About The Position

The Club Manager oversees all club operations to ensure an exceptional Judgement Free member experience and a work environment that reflects Planet Fitness’s culture and supports member engagement. The manager selects, develops, and leads the team to achieve club priorities and key performance indicator (KPI) goals. Coaching and connecting with people are central to delivering a strong experience for both members and team members. The role includes coordinating hiring and onboarding, creating schedules and ensuring shift coverage, processing timecards, managing company-card expenditures and receipts, conducting bank deposits, overseeing supply and retail ordering, and monitoring KPIs to identify and address opportunities for improvement. The Club Manager ensures the team understands marketing efforts and promotions, responds to emergencies, assigns work safely and efficiently, coaches and evaluates team performance, resolves employee concerns, and submits employee changes promptly. Backup shift coverage may be required beyond regular hours. Daily work includes welcoming members and guests, answering questions and calls, supporting members on the club floor, handling escalated concerns, performing membership and retail transactions, conducting prospective-member calls and tours, and helping meet sales goals. The manager also oversees cleaning and sanitizing, checks club areas for safety, policy, and cleanliness issues, addresses facility and equipment concerns with the Facilities Maintenance team, and assigns and follows up on cleaning tasks. The stated salary range is $66,350 to $82,210 per year. The role is eligible for a semi-annual performance bonus based on company and individual goal achievement. Benefits listed include medical, dental and vision insurance; short- and long-term disability; term life insurance; a 401(k) retirement savings plan; flexible spending accounts; vacation, sick and holiday pay; and a free Black Card Membership. Some benefits are available only to full-time employees.

Requirements

At least 1 year of customer service experience.
2–3 years of experience supervising and leading a team.
Able to work more than 40 hours per week as needed to ensure proper club coverage.
At least 18 years of age.
Willing to become CPR/AED certified; training is provided by Planet Fitness.
Basic computer proficiency.
Able to lift up to 75 pounds.
Able to perform continual standing and movement throughout the club, communicate in person and by phone, and bend and twist to accomplish tasks.
Able to encounter toxic chemicals and perform frequent cleaning and sanitizing of equipment and facilities.

Responsibilities

Oversee club operations to ensure an exceptional Judgement Free member experience and a culture that supports member engagement.
Select, develop, and lead the team to achieve club priorities and KPI goals.
Coordinate hiring practices and onboard new team members.
Create staff schedules, ensure shifts are covered, and provide backup coverage as needed, including beyond regular hours.
Administer and process employee timecards in ADP.
Manage company-card expenditures and maintain receipts.
Conduct bank deposits.
Oversee ordering of club supplies and retail products.
Monitor KPIs, identify root causes of performance issues, and execute improvement plans.
Ensure the team is aware of marketing efforts and trained on promotions.
Assess and assist in emergency situations.
Assign tasks and lead team members in a safe and efficient manner.
Model, coach, and inspire the team to provide an outstanding member experience.
Manage team-member performance and provide regular feedback.
Resolve employee concerns, partnering with HR as needed.
Submit employee changes, including status, schedule, and pay changes, in a timely manner.
Greet members and guests, assist with questions and concerns, and support them on the club floor while upholding club policies.
Resolve escalated member concerns and partner with the Regional Manager when needed.
Answer phones courteously and assist callers.
Perform membership functions, including sign-ups, contact and billing updates, cancellations, unpaid-balance collection, and membership transfers.
Make prospective-member calls and conduct tours to assess membership needs.
Complete retail transactions accurately and support sales goals.
Oversee regular cleaning and sanitizing of exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
Ensure restrooms are clean, sanitized, stocked, and uncluttered according to the cleaning schedule.
Walk all club areas regularly and address safety, policy, and cleanliness concerns promptly.
Communicate facility and maintenance concerns, including broken or missing equipment and fixtures, to the Facilities Maintenance team.
Assign cleaning and sanitizing work to team members and follow up on its quality and completion.
Contribute to a safe and healthy workplace by following applicable policies and protocols, reporting unsafe conditions or at-risk behaviors, and working safely.