Club Manager

Planet Fitness - Baseline Fitness•Valencia, CA

8d•$24 - $24

About The Position

The Club Manager oversees gym operations to provide a positive member experience and support the financial success of the club. The role includes supervising staff, overseeing member service and front desk operations, managing gym cleanliness and appearance, handling payroll and marketing tasks, and ensuring daily opening and closing procedures are completed. The manager also provides backup support when employees are absent.

Requirements

High school diploma.
Prior supervisory experience.
Strong customer service skills.
Strong communication, organizational, and leadership skills.
Basic computer proficiency.
Stand and walk for at least 75% of the shift.
Talk in person or on the phone for at least 75% of the shift.
Ability to lift up to 50 pounds less than 30% of the time.

Responsibilities

Recruit, hire, train, schedule, and supervise staff.
Oversee member service and ensure staff provide a strong customer experience.
Handle front desk-related tasks.
Meet prospective members and provide gym tours.
Address member service issues and questions.
Ensure the gym opens and closes promptly.
Oversee gym cleanliness and appearance, including personally cleaning the largest section daily.
Process weekly employee payroll.
Manage marketing efforts and ensure staff know about and are trained on marketing materials.
Authorize expenditures and make daily bank deposits.
Prepare new-hire forms and send them to the appropriate regional manager.
Provide backup coverage when employees are absent due to illness or other reasons.
Demonstrate customer service, active listening, problem-solving, and diplomacy in interactions with customers, coworkers, and the public.