Club Manager

Planet Fitness - PF Baseline Fitness•Coon Rapids, MN

7d•$49,000 - $49,000

About The Position

The Club Manager oversees gym operations to ensure a positive member experience and a financially successful club. The role recruits, hires, trains, schedules, and supervises team members; supports members and staff; and helps maintain a positive image for the club. The Club Manager is highly involved in front desk activities, including welcoming members, conducting gym tours, and addressing service issues and questions. The role also ensures the gym opens and closes promptly, remains open and staffed during all business hours, and that staff understand current marketing promotions and follow company policies and procedures. The manager completes the manager portion of onboarding for new hires in Paycom and is responsible for ordering supplies and tracking inventory. The position requires strong customer service, listening, problem-solving, diplomacy, and communication behaviors. Physical demands include standing and walking, and talking in person or on the phone, for at least 75% of the shift, and lifting up to 50 pounds for less than 30% of the time.

Requirements

At least 1 year of equivalent managerial experience.
Strong customer service skills.
Strong communication, organizational, and leadership skills.
Basic computer proficiency.
Honesty and a good work ethic.

Responsibilities

Recruit, hire, train, schedule, and supervise team members.
Oversee member service and ensure team members provide a strong customer service experience.
Perform front desk tasks, including greeting members, conducting gym tours, and addressing member service issues and questions.
Provide support for team members and club members.
Create and maintain a positive image for the club.
Coach and counsel team members on performance to help achieve company standards.
Ensure the gym opens and closes promptly.
Ensure staff are aware of and trained on current marketing promotions.
Complete the manager portion of onboarding in Paycom for new hires.
Ensure the club is open and staffed during all business hours.
Ensure the manager and team members implement and follow company policies and procedures.
Order supplies and track inventory.