CLUB - Club Manager
About The Position
The Club Manager oversees club operations, ensures an exceptional member experience, and maintains the club’s financial stability. The role leads teammates in maintaining a high-energy, judgment-free environment and contributes to the growth of United FP. The Club Manager is expected to be self-motivated, entrepreneurial, and focused on consistent, strong results. The position reports to the District Manager and is salary exempt. The Club Manager develops the team through hiring, training, coaching, and performance management; promotes service and operational excellence; drives membership and EFT growth; responds to member feedback; and maintains the club’s operating and cleanliness standards. The role also develops the assistant manager, manages staffing schedules, and ensures teammates stay informed about company initiatives and complete required training and certifications. Duties and responsibilities may change as the business evolves.
Requirements
- Must be at least 18 years old.
- High school diploma or GED equivalent.
- Excellent customer service skills and a high degree of member care.
- Previous experience leading teams in a retail or fitness environment.
- Self-starter who is motivated and enthusiastic about creating the best member experience.
- Well organized, reliable, and detail oriented.
- Able to work without direct supervision in a team environment.
- Able to occasionally lift, push, or pull at least 50 pounds.
- Able to stand, walk, sit, reach with hands and arms, bend, balance, stoop, kneel, twist, or crouch.
Responsibilities
- Grow, develop, and build a successful team using best practices in hiring, training, coaching, and performance management.
- Use Planet Fitness University and other training tools to strengthen teammates’ capabilities.
- Lead by example and inspire teammates to deliver +1% service and operational excellence.
- Develop a plan to drive EFT and membership growth by maximizing club KPIs, including assigned goals for BCM, club tours, employee retention, member engagement, and monthly regional inspections.
- Provide timely, professional, solution-oriented responses to member service submissions in Listen 360.
- Ensure proper club opening and closing procedures.
- Maintain operational and cleanliness standards.
- Develop the assistant manager, as assigned, through on-the-job training in delegation, accountability, and performance management.
- Create an effective schedule that meets targeted labor hours and balances management and teammate support.
- Ensure the team knows critical information, including marketing promotions, corporate initiatives, and new or updated policies.
- Ensure all teammates complete company-provided Respectful Workplace Training and AED/CPR certification within 60 days of hire.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
