Club Manager

Anytime Fitness•Clinton, MD

12d•Onsite

About The Position

The Club Manager is responsible for daily club operations and helps drive membership and personal training revenue through coaching and key performance indicators. The role focuses on sales, member and prospect experience, club upkeep, financial and inventory procedures, team development, and maintaining club performance. The manager partners with the Lead Manager or Regional Manager, as applicable, to support club success. The position is based in a customer-facing indoor gym with low to moderate noise. Annual travel is less than 10%. The role regularly involves standing, sitting, talking, hearing, reaching, stooping, and kneeling, and requires the ability to lift 50 pounds.

Requirements

High school diploma or equivalent required.
Proficient in MS Office and able to learn new software.
Excellent organizational and leadership skills.
Outstanding communication and interpersonal abilities.
Ability to prioritize and handle multiple tasks simultaneously.
Proven ability to lead a team and be a self-starter.
Ability to obtain CPR, First Aid, and AED certifications is required.
Ability to lift 50 pounds.
Able to perform duties that regularly require standing, sitting, talking, hearing, reaching, stooping, and kneeling.

Nice To Haves

Personal Training Certification.
1–3 years of sales experience preferred.
CPR, First Aid, and AED certifications preferred.

Responsibilities

Drive membership, personal training, and merchandise sales.
Review the daily sales process with club managers to drive sales.
Execute marketing campaigns directed by the Marketing Director, including community outreach and involvement.
Post on the club’s social media accounts to enhance engagement, community, and culture.
Focus on member experience, including appropriate follow-up with members and prospects.
Review delinquencies, ensure follow-up, and collect on delinquent member accounts as necessary.
Qualify, inform, inspire, and convert prospects into club members.
Clean and maintain the club and its equipment.
Perform weekly bank deposits, till counts, and inventory counts.
Help prevent cancellations and cancel or freeze memberships as necessary.
Audit personal training and client tracking.
Review and approve time-off requests and timecards weekly.
Review and analyze club reports to improve strategies and identify trends.
Grow and sustain a Personal Training department, which may include conducting training sessions as needed.
Attend regular weekly and monthly meetings and training opportunities.
Review and maintain KPIs for the club.
Develop the team by leading meetings, setting goals, and completing performance evaluations.
Partner with the Lead Manager or Regional Manager, whichever applies to the club, to ensure club success.