Club Manager

Planet Fitness•Carle Place, NY

4d•$66,350 - $82,210

About The Position

The Club Manager oversees all club operations to ensure an exceptional Judgement Free member experience and a workplace that supports Planet Fitness’s culture and drives member engagement. The manager selects, develops, and leads the team to achieve club priorities and key performance indicator goals, using coaching and effective communication to support strong member and team-member experiences. The role includes hiring and onboarding, scheduling and coverage, timecard and expense administration, deposits, ordering supplies and retail products, monitoring KPIs, supporting marketing promotions, responding to emergencies, and managing team performance and employee concerns. Daily work also includes welcoming and assisting members, performing membership and retail transactions, giving prospective-member tours, resolving escalated concerns, maintaining cleanliness and sanitation, and addressing safety and facility issues. The manager may need to cover shifts beyond regular hours and must be able to work over 40 hours per week as needed.

Requirements

At least 1 year of customer service experience.
2–3 years of experience supervising and leading a team.
Ability to work more than 40 hours per week as needed to ensure proper club coverage.
Must be at least 18 years old.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Basic computer proficiency.
Ability to lift up to 75 pounds.
Ability to stand and move throughout the club continually during a shift.
Ability to communicate in person or by phone continually during a shift.
Ability to work around toxic chemicals and perform frequent cleaning and sanitizing.
Ability to bend, twist, and move into different positions to accomplish tasks.

Responsibilities

Coordinate and execute hiring practices and onboard new team members.
Create staff schedules, ensure all shifts are covered, and provide backup coverage as needed, including shifts beyond regular hours.
Administer and process employee timecards in ADP.
Manage the company card for expenditures and maintain receipts.
Conduct bank deposits.
Oversee ordering of club supplies and retail products.
Monitor key performance indicators, identify root causes, and execute improvement plans.
Ensure the team is aware of marketing efforts and trained on promotions.
Assess and assist in emergency situations.
Assign tasks and lead team members in a safe and efficient manner.
Model and coach behaviors that create an outstanding member experience.
Manage team-member performance and provide regular feedback.
Resolve employee concerns, partnering with HR as needed.
Submit employee changes, including status, schedule, and pay, in a timely manner.
Greet members and guests, assist with questions or concerns, and support them on the club floor while upholding club policies.
Resolve escalated member concerns and partner with the Regional Manager when needed.
Answer phones courteously and assist callers.
Perform membership functions, including sign-ups, account updates, cancellations, unpaid-balance collection, and membership transfers.
Make prospective-member calls and conduct tours to assess membership needs.
Complete retail transactions accurately and support sales goals.
Oversee regular cleaning and sanitizing of exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
Ensure restrooms are clean, sanitized, stocked, and clutter-free according to the cleaning schedule.
Frequently inspect club areas and promptly address safety, policy, and cleanliness concerns.
Communicate maintenance and facility concerns, including broken or missing equipment, to the Facilities Maintenance team.
Assign cleaning and sanitizing tasks to team members and follow up on quality and completion.
Contribute to a safe and healthy workplace by following applicable policies and protocols, reporting unsafe conditions or at-risk behaviors, and working safely.