Club Manager

Planet Fitness - PF Baseline Fitness•Santa Paula, CA

7d•$23 - $23

About The Position

The Club Manager oversees gym operations to ensure a positive member experience and a financially successful club. The role includes leading and supporting team members, overseeing customer service and front desk activities, maintaining club standards, ensuring the gym is open and staffed during business hours, and managing supplies and inventory.

Requirements

At least 1 year of equivalent managerial experience.
Strong customer service skills.
Strong communication, organizational, and leadership skills.
Basic computer proficiency.
Honesty and a good work ethic.

Responsibilities

Recruit, hire, train, schedule, and supervise team members.
Oversee member service and ensure team members provide a strong customer service experience.
Handle front desk activities, including greeting members, giving gym tours, and addressing service issues and questions.
Provide support to team members and club members.
Maintain a positive image for the club.
Coach and counsel employees on performance to help achieve company standards.
Ensure the gym opens and closes promptly and is staffed during all business hours.
Ensure staff know and are trained on current marketing promotions.
Complete the manager portion of onboarding in Paycom for new hires.
Ensure self and team members implement and follow company policies and procedures.
Order supplies and track inventory.
Communicate effectively with staff, supervisors, and departments; listen actively, solve problems, and interact diplomatically with customers, coworkers, and the public.