CLUB - Club Manager

Planet Fitness-United Fitness Partners•Vestavia Hills, AL

18h

About The Position

The Club Manager oversees club operations, ensures an exceptional member experience, and supports the club’s financial stability. The role leads teammates in maintaining a high-energy, welcoming environment and is intended for a self-motivated leader who can deliver strong results and contribute to the growth of United FP.

Requirements

Must be at least 18 years old.
High school diploma or GED equivalent.
Excellent customer service skills and a high degree of member care.
Previous experience leading teams in a retail or fitness environment.
Self-starter who is motivated and enthusiastic about creating the best member experience.
Well organized, reliable, detail oriented, and able to work without direct supervision in a team environment.

Responsibilities

Grow, develop, and build a winning team through effective hiring, training, coaching, and performance management.
Use training tools, including Planet Fitness University, to strengthen teammates’ capabilities.
Lead by example and inspire teammates to provide +1% service, build Raving Fans, and achieve operational excellence.
Develop a plan to drive EFT and membership growth by maximizing club KPIs, including assigned goals for BCM, club tours, employee retention, member engagement, and monthly regional inspection.
Respond to member service submissions in Listen 360 in a timely, professional, and solution-oriented manner.
Ensure proper club opening and closing procedures.
Maintain operational and cleanliness standards.
Develop the assistant manager, when assigned, into a future leader through on-the-job training in delegation, accountability, and performance management.
Create an effective schedule that meets targeted labor hours and balances management and teammate support.
Ensure the team knows critical information, including marketing promotions, corporate initiatives, and new or updated policies.
Ensure all teammates complete company-provided Respectful Workplace Training and AED/CPR certification within 60 days of hire.