Club Manager and GM

Troon • Davenport, FL

10d

About The Position

The Club Manager oversees all aspects of The Oasis Club in ChampionsGate, Florida, including club activities and relationships with Troon Golf, the ownership group or Board of Directors, members, guests, associates, the community, government agencies, and the industry. The role administers Board and ownership policies; develops operational policies and plans; monitors financial performance; coordinates annual and long-range business plans, operating and capital budgets, and personnel policies; and ensures the Club complies with applicable laws and Troon procurement procedures.

The Club Manager leads department managers and is responsible for hiring, training, work direction, performance evaluation, rewards, discipline, and problem resolution. The position oversees the Club’s physical assets and the quality of food, beverage, sports, recreation, entertainment, and other services. It also serves as a liaison between management and the Board, supports committees, maintains relationships with governmental agencies, assesses competitors, coordinates vendors and contractors, and responds to emergencies.

The position requires a bachelor’s degree or four to six years of related experience and/or training, or an equivalent combination. A Food Manager Certification is required. Knowledge of Microsoft Office applications and the ability to read and speak English may be required to perform the job duties.

Requirements

• Bachelor’s degree (BA), or four to six years of related experience and/or training, or an equivalent combination of education and experience. Multi-course facilities may require more experience.
• Food Manager Certification.
• Knowledge of Microsoft Office applications.
• Ability to read and speak English may be required to perform the duties of the job.

Responsibilities

• Manage all aspects of the Club and its activities and relationships with the ownership group or Board of Directors, Troon Golf, members, guests, associates, the community, government, and industry.
• Administer policies and procedures established by the Board of Directors or ownership group.
• Plan, develop, and approve operational policies, programs, procedures, and methods in accordance with general policies.
• Monitor facility financial reports and statements and take corrective action when necessary.
• Coordinate development of the Club’s long-range and annual business plans.
• Work with Troon Golf Human Resources to establish personnel policies and oversee personnel actions, training, and professional development programs.
• Interview, hire, train, plan, assign, and direct associates’ work; evaluate performance; reward and discipline associates; address complaints and resolve problems.
• Directly manage department members, which may include the Assistant General Manager (Clubhouse Manager), Food and Beverage Director, Membership Director, Golf Professional, Superintendent, Tennis Professional, Athletic Club Manager, and Administrative Assistant.
• Attend conferences, workshops, and meetings to stay current on developments in the field.
• Coordinate operating and capital budgets and monitor Club financial statements, taking corrective action as required.
• Coordinate and serve as an ex-officio member of the Board of Directors and other appropriate standing committees.
• Advise the President and committees about construction, alterations, maintenance, materials, supplies, equipment, and services not provided for in approved plans or budgets.
• Ensure the Club operates in accordance with applicable local, state, and federal laws.
• Oversee the care and maintenance of the Club’s physical assets and facilities.
• Ensure high standards for food, beverage, sports and recreation, entertainment, and other Club services.
• Establish and monitor compliance with Troon Golf procurement policies and procedures.
• Participate in approved outside activities to enhance the Club’s prestige and fulfill its public obligations in the community.
• Report member infractions to the Board of Directors or ownership group for necessary action.
• Serve as liaison between management staff and the Board of Directors.
• Maintain relations with police, fire, liquor control, health department, and other governmental agencies.
• Conduct competitive analyses of other clubs and businesses that provide member alternatives.
• Handle emergencies, including fires, accidents, and breaches of security or house rules, promptly and in person; emphasize prevention through training, inspection, and preventive enforcement.
• Convene and preside over meetings with departmental managers and conduct all-facility personnel meetings.
• Direct and work closely with vendors, outside contractors, firms, and individuals providing services, lease agreements, or contracts to the Club.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with employer match for associates age 19 and older.
• Paid time off (PTO) and leaves of absence, subject to applicable law and eligibility criteria.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager