Breakfast Attendant - Renaissance New York Flushing Hotel at Tangram

Renaissance Flushing Marriott•New York, NY

26d•Onsite

About The Position

The Club Lounge Attendant serves guests during the hotel’s complimentary breakfast and evening cocktail service. The role involves delivering friendly, efficient service, serving drinks and food, maintaining cleanliness and appropriate stock levels, and helping ensure the Club Lounge is a comfortable and inviting environment. Attendants are expected to communicate effectively, maintain a professional demeanor, and provide attentive service to guests, including high-profile guests while keeping their information confidential. The position requires extended periods of standing, sitting, or walking and hands-on work involving moving objects. Attendants must follow company policies and procedures and maintain quality, sanitation, safety, confidentiality, and professional appearance standards. This is a full-time, in-person position with schedule flexibility for both morning and evening shifts.

Requirements

Must be 18 years or older to serve and pour alcohol in New York.
Must have NYC Food Handler’s Certification.
Must be able to communicate effectively, verbally and in writing, with employees and guests at all levels.
Must be effective at listening to, understanding, and clarifying guest concerns.
Must be detail-oriented and able to engage guests.
Must have schedule flexibility for both AM and PM shifts.
Must be able to maintain confidentiality of information when serving high-profile guests.
Must have a thorough understanding of PMS, Ving, and reservation systems.
Must have experience in high-traffic guest-service establishments.
Must have thorough knowledge and understanding of service-industry policies and procedures, including sanitation.
Must be able to stand, sit, or walk for extended periods and move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Must be able to lift, pull, and push moderate weight of at least 50 pounds.
Must be able to maintain a professional demeanor with challenging guests and approach guests to create personal connections.
Must be self-confident and have a sense of humor.

Nice To Haves

Bartending experience.

Responsibilities

Welcome patrons and customers as they arrive.
Serve drinks and present food offerings.
Process sales through the point-of-sale system as needed.
Deliver food items to lounge guests in a timely manner and ensure food presentation meets standards.
Clear tables and prepare them for the next guests.
Maintain the condition and cleanliness of dining areas and service equipment.
Maintain appropriate stock levels of condiments and stock serving stations with napkins, utensils, trays, condiments, and salt and pepper containers.
Clean and set tables before guests arrive, including setting seasonal decorations, candles, or tablecloths.
Greet patrons and escort guests to tables when needed.
Serve water and refill beverage glasses as needed; place and replace silverware as needed.
Deliver beverages from the bartender when needed.
Remove guests’ dirty dishes and utensils and deliver used dishes and utensils to the kitchen for cleaning.
Assist dishwashers with scraping, stacking, or loading dishes as needed.
Vacuum, sweep, or mop the Club Lounge; remove trash and recycling and replace trash bags.
Clean up guest spills and direct guests to restrooms or exits as needed.
Follow and maintain sanitation and safety procedures.
Maintain a warm, friendly demeanor and provide attentive, professional service.
Listen to, understand, and clarify guest concerns; maintain confidentiality when serving high-profile guests.