Club Fitting Manager

2nd Swing • Wilmington, DE

1d

About The Position

The Club Fitting Manager leads and develops a team of club fitters, provides clear direction, and maintains a strong presence to help the team meet its goals and metrics. The role also works directly with golfers, sharing product knowledge and making recommendations suited to their talent and skill level, with the aim of delivering exceptional service, improving performance, and maximizing sales. During the off-season, the manager directs the fitting team in supporting other departments, including Operations, Sales, and Distribution Center teams. The role requires a customer-focused, collaborative approach and the ability to work in a fast-paced environment.

Requirements

• At least 5 years of studio or tour club fitting experience.
• Club fitting certifications, including Trackman.
• Excellent communication skills and an engaging personality.
• Success-oriented approach.
• Computer literacy and general aptitude for learning new software or web-based applications.
• Ability to multitask, handle varying daily priorities, and work in a fast-paced environment.
• Strong problem-solving skills and the ability to be thorough and accurate.
• Ability to work 40 hours per week, with opportunities for overtime during busier seasons.
• Ability to stand, walk, and bend for prolonged periods.
• Ability to lift up to 40 pounds at times.

Responsibilities

• Coach, manage, and develop the Fitting Team.
• Ensure a full fitting schedule and staff accordingly.
• Set goals, establish priorities, and plan effectively to produce quality results.
• Share product knowledge and make personal recommendations based on golfers' talent and skill level.
• Work one-on-one with golfers to provide exceptional service, identify suitable products, offer creative solutions, improve performance, and maximize sales.
• Direct the team in supporting Operations, Sales, and Distribution Center teams during the off-season.
• Delegate work and collaborate alongside team members to provide a high level of customer service.
• Contribute to team efforts by completing rocks and to-dos as needed.
• Work as needed to meet deadlines.
• Exhibit the company's core values of teamwork, professionalism, passion, positive attitude, and hard work.

Benefits

• Paid time off and holidays
• 401(k) with eligible company match
• Health insurance
• HSA/FSA options
• Discounted merchandise
• Continued training and development
• Work-life balance
• Employee programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed