Club Enablement Lead

Walmart•Omaha, NE

3d•Onsite

About The Position

The Club Enablement Lead leads the rollout of tools, technologies, and processes intended to improve club efficiency and member experience. The role coordinates associate onboarding, including orientation and adaptation to club operations, culture, and expectations across the first 30, 60, 90, and 180 days. It oversees I-9 documentation and compliance with onboarding protocols, reinforces training through daily routines, and promotes continuous learning and consistent operations. The role maintains expertise in club roles, job functions, compliance protocols, and safety standards, and provides associates guidance on systems, safety practices, and operational procedures. It champions change initiatives, builds relationships and trust across teams, and supports associate engagement, retention, coaching, mentorship, and career growth. The lead also helps ensure club operations align with Sam’s Club strategic goals and values, supports compliance with safety and operational standards, and promotes consistent execution across departments. The position leads and participates in teams, coordinates assignments, shares resources and feedback, and supports timely, high-quality work. It develops and implements processes in collaboration with managers, co-workers, customers, and business partners; monitors progress; and identifies opportunities for improvement. It also promotes company policies, ethics, integrity, and compliance, and models the company’s values of respect for individuals, integrity, customer and member service, and continuous improvement.

Requirements

At least 6 months of retail experience, including operating front-end equipment such as a cash register.
At least 6 months of customer service experience.
Must be at least 18 years of age.

Nice To Haves

Experience leading a front-end team.
Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

Lead the rollout of tools, technologies, and processes to improve club efficiency and member experience.
Coordinate onboarding and orientation for new associates, supporting their adaptation during their first 30, 60, 90, and 180 days.
Oversee completion of I-9 documentation and compliance with onboarding protocols.
Reinforce training through daily routines and promote continuous learning and operational consistency.
Maintain expertise in club roles, job functions, compliance protocols, and safety standards.
Guide and support associates on systems, safety practices, and operational procedures.
Champion change initiatives and collaborate across departments to encourage adoption and engagement.
Build relationships and trust across teams to strengthen club culture and community.
Support associate engagement, retention, career growth, coaching, and mentorship.
Help ensure club operations align with Sam’s Club strategic goals and values, safety standards, and operational protocols.
Promote consistent execution across departments to enhance member and associate experiences.
Lead and participate in teams by sharing resources and information, determining customer needs and business priorities, coordinating assignments, and providing advice, feedback, and support.
Develop, communicate, and implement processes and practices in collaboration with managers, co-workers, customers, and business partners; monitor results and address improvement opportunities.
Promote compliance with company policies, procedures, ethics, and integrity standards, and assist management with correcting ethical and compliance issues.
Model respectful, collaborative, and inclusive behavior; help develop and mentor others and recognize their contributions.
Make informed decisions that prioritize customers and members, balance short- and long-term priorities, and support continuous improvement and adaptation to change.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k).
Stock purchase.
Company-paid life insurance.
Paid time off and/or PPTO, with amounts depending on job classification and length of employment.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit program, including eligible education programs from high school completion through bachelor’s degrees, English Language Learning, and short-form certificates.