(USA) Club Enablement Lead
About The Position
The Club Enablement Lead leads the rollout of tools, technologies, and processes designed to improve club efficiency and the member experience. The role coordinates onboarding so new associates adapt to club operations, culture, and expectations during their first 30, 60, 90, and 180 days; facilitates orientation aligned with Sam’s Club values and operational goals; and oversees I-9 documentation and onboarding-protocol compliance. The role reinforces training through daily routines, promotes continuous learning and operational consistency, and maintains expertise in club roles, job functions, compliance protocols, and safety standards. It supports associates with systems, safety practices, and operational procedures, while fostering engagement, retention, career growth, and a collaborative, people-first club culture through coaching and mentorship. The Club Enablement Lead champions change initiatives, builds trusted relationships across teams, and helps drive adoption and engagement. The role supports alignment with Sam’s Club strategic goals and values, monitors safety and operational compliance, and promotes consistent execution across departments. It also leads and participates in teams, coordinates work assignments, shares guidance and feedback, develops and implements business processes, monitors results, identifies improvement opportunities, and supports compliance with company policies, ethics, and integrity standards. The position is based at 6781 Grayson Road, Harrisburg, Pennsylvania. The hourly wage range is $21.00 to $29.00, with possible premiums of $0.35 to $3.00 per hour in specific circumstances.
Requirements
- At least 6 months of retail experience, including operating front-end equipment such as a cash register.
- At least 6 months of customer service experience.
- Must be at least 18 years of age.
Nice To Haves
- Experience leading a front-end team.
- Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing others’ workload.
Responsibilities
- Lead rollout of new tools, technologies, and processes to improve club efficiency and member experience.
- Coordinate associate onboarding across the first 30, 60, 90, and 180 days and facilitate orientation aligned with Sam’s Club values and operational goals.
- Oversee completion of I-9 documentation and compliance with onboarding protocols.
- Reinforce training through daily routines and promote continuous learning and operational consistency.
- Provide associates with guidance and support on systems, safety practices, and operational procedures.
- Champion change initiatives and collaborate across departments to drive adoption and engagement.
- Build relationships and trust across teams and support associate engagement, retention, and career growth through coaching and mentorship.
- Ensure operations align with Sam’s Club strategic goals and values, and monitor and support compliance with safety standards and operational protocols.
- Lead and participate in teams by sharing resources and information, determining needs and priorities, coordinating work assignments, and providing advice, feedback, and support.
- Develop, communicate, and implement processes and practices; monitor progress and results; and identify and address improvement opportunities.
- Promote compliance with company policies, procedures, ethics, and integrity standards, and assist management in correcting ethical or compliance issues.
- Model company values, support a culture of belonging, mentor and develop others, and deliver results while putting members first.
Benefits
- Medical, vision, and dental coverage.
- 401(k).
- Stock purchase plan.
- Company-paid life insurance.
- Paid time off and/or paid protected time off, which may be used for vacation, sick leave, holidays, or other purposes.
- Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U company-paid education benefits, including tuition, books, and fees for eligible programs.
- Performance-based bonus awards.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
