Club Concierge | Part-Time | The Texas Tech Club

Oak View Group•Lubbock, TX

About The Position

The Club Concierge is a part-time member of the Member Experience team at The Texas Tech Club. The role serves as a central point of contact for members and guests, delivering warm, professional welcomes and farewells, coordinating reservations and requests, and supporting memorable member experiences. The concierge helps promote club programming, foster member relationships, support new-member onboarding, and ensure clear communication across internal teams. The position also handles administrative work such as maintaining member records, processing membership changes, preparing arrival and event lists, managing membership credentials, and escalating account concerns. It supports membership sales by identifying and referring prospective members, and creates club signage and event materials using Canva or similar tools. The role requires a polished, organized approach and flexibility in supporting member and operational needs. The position pays $15.00–$18.00 per hour and is listed as open until December 31, 2026.

Requirements

At least 1 year of hospitality, concierge, front desk, or guest services experience is preferred.
Service-oriented mindset and genuine passion for hospitality and member engagement.
Exceptional interpersonal skills and ability to build relationships quickly and naturally.
Strong communication skills across phone, written, and in-person interactions.
Ability to manage multiple tasks while maintaining attention to detail.
Professional phone presence and strong listening skills.
Comfort with Microsoft Office, including Word, Outlook, and Excel, and ability to adapt to new technologies, including membership or CRM software.
Proficiency in Canva or similar design tools.
Positive, collaborative attitude and willingness to support team initiatives.

Nice To Haves

At least 1 year of hospitality, concierge, front desk, or guest services experience is preferred.

Responsibilities

Welcome members and guests professionally and provide thoughtful farewells.
Guide members and guests around the club and assist with reservations, inquiries, and service requests.
Provide information about club services, amenities, dining, and upcoming events.
Manage concierge requests and follow through to ensure member needs are addressed.
Maintain an organized front-of-house environment, including lobby and reception areas.
Respond to member inquiries by phone, email, and in person.
Assist with reservations for dining, club events, and programming.
Capture member preferences and important notes and communicate them to internal teams.
Promote club events, programming, and member experiences; support event check-in and guest hospitality.
Build relationships with members and support engagement initiatives, recognition campaigns, event invitations, reservation follow-up, and outbound communications.
Support new-member onboarding through name recognition, introductions, and other welcoming initiatives.
Update member accounts and process membership-level changes according to club procedures.
Track outstanding membership paperwork and maintain accurate, confidential member records and notes.
Prepare daily arrival lists, reservation reports, event RSVP lists, and guest lists.
Issue and replace membership credentials and access as directed.
Receive and log member mail, packages, and lost-and-found items, and coordinate their return.
Escalate billing questions, account concerns, and policy exceptions to the appropriate manager.
Support reporting, data entry, and other Member Experience administrative tasks.
Identify potential membership prospects and connect them with the membership team; log guest interest and follow-up notes.
Keep membership materials stocked and organized, answer basic membership questions, and offer tours when appropriate.
Create club signage, table tents, menus, and event collateral using Canva or similar tools; follow brand standards and check materials for accuracy.
Process creative requests, refresh or remove displays and signage, and maintain an organized library of reusable designs.
Maintain a professional appearance, attend team lineups and service training, follow policies, demonstrate flexibility and teamwork, and use service recovery procedures when needed.