Club Concierge & Wellness Professional |Blush Salon + Spa | Part Time

Greenleaf Hospitality Group • Myrtle Beach, SC

14d

About The Position

Kalamazoo Athletic Club is seeking a dependable, service-minded professional to welcome members, hotel guests, and prospective members and support daily club operations. The role combines concierge and member-service responsibilities with the opportunity to lead group fitness classes or provide wellness or massage services, depending on the candidate’s verified qualifications. Services must be provided only within the employee’s training, credentials, and authorized scope of practice.

Requirements

• Meet at least one specialty qualification: a recognized group fitness certification or relevant specialty credential; relevant wellness-service training or certification and any required license; or an active Michigan massage therapy license and proficiency in offered massage services.
• Current CPR/AED certification is required before independently teaching group fitness classes.
• Experience in hospitality, customer service, fitness, or wellness.
• Strong communication, organization, and relationship-building skills.
• A polished, welcoming presence and dependable work habits.
• Comfort conducting tours, discussing memberships, and making service recommendations.
• Ability to learn membership, scheduling, and payment systems.
• Willingness to contribute to both concierge duties and specialty services.
• Ability to stand, walk throughout the facility, move equipment and supplies, and perform the physical duties associated with the employee’s specialty.
• Essential duties may be performed with reasonable accommodation.

Responsibilities

• Welcome members, hotel guests, and prospective members professionally.
• Manage check-in, calls, emails, scheduling, and club questions.
• Build relationships by learning member names, preferences, and wellness interests.
• Explain memberships, classes, services, amenities, and policies.
• Address concerns and communicate issues to leadership.
• Protect member privacy and maintain professional boundaries.
• Conduct club tours, follow up on inquiries, and support member engagement and retention.
• Recommend appropriate classes, wellness services, and retail products.
• Process transactions accurately and maintain complete records.
• Support club sales and participation goals through personalized service.
• Complete opening, closing, and daily operational checklists.
• Maintain clean, organized, guest-ready reception, fitness, studio, and wellness spaces.
• Assist with towel service, supply replenishment, retail presentation, and routine cleaning.
• Report equipment and facility maintenance needs and apply club policies consistently.
• Depending on qualifications, plan and lead group fitness classes, demonstrate proper technique, and offer modifications.
• Depending on qualifications, provide approved wellness sessions consistent with documented training and scope of practice.
• Depending on qualifications, provide massage services, complete intake and documentation, and follow sanitation and draping standards.
• Prepare, sanitize, and reset service spaces and equipment.
• Communicate clearly about services and participant expectations.
• Maintain accurate attendance or appointment records, follow emergency procedures, and report safety concerns.
• Coordinate concierge coverage before beginning a class or appointment.

Benefits

• Medical, dental, and vision coverage (full-time option).
• 401(k) with 100% match up to 3% (full-time option).
• Parental leave program (full-time option).
• Employee Assistance Program, including up to seven free counseling sessions per year.
• Health and wellness reimbursement up to $600 annually.
• Shift meal provided per day.
• 10% discount on GHG outlets.
• Discounted hotel rates at Choice Hotels Worldwide.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed