Cloud Solution Architect - Copilot/AI Business Solutions - CTJ - Poly

Microsoft • Reston, VA

2d • $106,400 - $203,600

About The Position

As a Copilot Cloud Solution Architect supporting U.S. Intelligence Community customers, you will guide mission and technical leaders from early pilots to secure, sustained, enterprise-wide use of Microsoft 365 Copilot, Copilot Chat, and agents. You will bring deep Exchange expertise across on-premises Exchange Server and Exchange Online, helping customers modernize and govern messaging environments in hybrid and cloud deployments as a foundation for AI. You will assess readiness across identity, data security, and governance; design adoption and change management plans; and help customers prepare to bring Copilot to unclassified and classified environments.

This role offers the opportunity to build expertise in agentic AI and Copilot Studio, shape AI adoption in the national security community, and serve as a trusted advisor to senior customer leaders. The position is part of Microsoft’s Customer Experience and Success organization, which works across consulting, customer success, and support to help customers realize business value from Microsoft products and services.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or a related field and 4+ years of experience in cloud/infrastructure technologies, IT consulting or support, systems administration, network operations, software development or support, technology solutions, practice development, architecture, and/or consulting; or equivalent experience.
• Must be able to meet Microsoft, customer, and/or government security screening requirements.
• Active U.S. Government Top Secret clearance with access to Sensitive Compartmented Information (SCI), based on a Single Scope Background Investigation (SSBI) with Polygraph.
• Successful verification of the stated security clearance to meet federal government customer requirements.
• Must pass the Microsoft Cloud background check upon hire or transfer and every two years thereafter.
• U.S. citizenship is required and will be verified due to citizenship-based legal restrictions.
• Ability to obtain and maintain required U.S. Government clearance and customer screening requirements.

Nice To Haves

• Bachelor’s degree in a related field and 8+ years of relevant experience, or a master’s degree in a related field and 6+ years of relevant experience, or equivalent experience.
• 4+ years of experience in a customer-facing role.
• 4+ years of experience working on technical projects.
• Technical certification in cloud technologies, such as Azure, Amazon Web Services, Google, or security certifications.
• 3+ years of hands-on experience architecting, deploying, or administering Microsoft 365 workloads at enterprise scale, including on-premises Exchange Server and Exchange Online in hybrid environments, SharePoint Online, Teams, and Entra ID, and hands-on experience enabling Microsoft 365 Copilot or Copilot Chat.
• Experience preparing enterprises for Copilot through data security and governance, including Microsoft Purview sensitivity labeling and data loss prevention, SharePoint permissions and oversharing remediation, and access controls in regulated environments.
• Experience in a customer-facing advisory role leading workshops, adoption plans, and change management with business and technical decision makers.

Responsibilities

• Translate customer challenges into actionable solutions aligned with high-ROI customer outcomes and foster satisfaction, loyalty, and long-term value.
• Lead architectural design and engage business and technical decision makers to drive intent and sustained use of Copilot Chat, agents, and Microsoft 365 Copilot.
• Use Copilot prompt-engineering and agent-building expertise to drive AI adoption at scale.
• Partner with technical and sales teams to identify growth opportunities and develop tailored solutions that support expansion and business value realization.
• Participate in relevant communities, share expertise, contribute to intellectual property creation, prioritize reuse of intellectual property, and learn from others to accelerate customers’ AI transformation journeys.
• Act as the voice of the customer by sharing insights, feedback, and success stories to inform internal strategy and execution.
• Continuously develop knowledge of Copilot Chat, agents, Microsoft 365 Copilot, business value realization, and adoption and change management.
• Maintain technical readiness aligned with Customer Success Unit priorities and corporate initiatives.
• Assess customer readiness across identity, data security, and governance; help modernize and govern Exchange environments; and prepare customers for Copilot deployments in unclassified and classified environments.

Benefits

• Certain roles may be eligible for benefits and other compensation; specific benefits are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level