Cloud Solution Architect - BizApps/Copilot - CTJ - Top Secret

Microsoft • Washington, DC

1d • $106,400 - $222,600

About The Position

Microsoft’s Customer Experience and Success organization supports customers in accelerating business value through customer experiences across Microsoft products and services. Microsoft Federal serves U.S. Government customers and must meet their mission, legal, regulatory, procurement, staffing, and security requirements. Federal employees may serve in different roles across Civilian, Department of War / Defense, and Intelligence community segments as needs evolve.

The Adoption & Change Management Cloud Solution Architect guides federal and enterprise customers through organizational, cultural, and operational transformation as they adopt Microsoft cloud technologies, with a focus on Business Applications. The role assesses organizational readiness, identifies adoption risks, and develops strategies to drive user engagement, long-term usage, and value realization. It partners with technical and nontechnical teams to understand customer environments, business processes, and stakeholder expectations, then develops change plans for smooth transitions and sustained adoption. The role also requires clear communication of complex concepts to audiences ranging from end users to executives.

The position requires an active U.S. Government Top Secret Security Clearance, U.S. citizenship, successful clearance verification, and completion of the Microsoft Cloud background check upon hire or transfer and every two years thereafter. The role is designated Cloud Solution Architecture IC4. The typical U.S. base pay range is USD $106,400–$203,600 per year; the range for the San Francisco Bay Area and New York City metropolitan area is USD $137,600–$222,600 per year. The position will be open for at least five days, with applications accepted on an ongoing basis until filled.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or a related field and 4+ years of experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting; or equivalent experience.
• Must have an active U.S. Government Top Secret Security Clearance and meet Microsoft, customer, and/or government security screening requirements.
• Must provide information for successful verification of the stated security clearance before an offer of employment.
• Must pass the Microsoft Cloud background check upon hire or transfer and every two years thereafter.
• U.S. citizenship is required and will be verified through a valid passport, other approved documents, or verified U.S. Government Clearance.
• Strong communication skills and ability to build strategic ongoing customer relationships and earn trust and respect for the company.
• Strong technical writing, presentation, and training skills.
• Face-to-face customer engagement skills.

Nice To Haves

• Bachelor’s degree in a listed or related field and 8+ years of relevant experience; or a master’s degree in a listed or related field and 6+ years of relevant experience; or equivalent experience.
• 4+ years of experience in a customer-facing role, internal and/or external.
• 4+ years of experience working on technical projects.
• Technical certification in cloud technologies, such as Azure, Amazon Web Services, Google, or security certifications.
• Troubleshooting knowledge and skills.
• Good understanding of ITIL/service management.
• Experience in the enterprise customer segment.

Responsibilities

• Drive customer satisfaction and serve as a trusted advisor to customers and partners, leveraging Microsoft Business Applications implementation expertise to achieve Customer Success Plan outcomes.
• Provide customer and partner feedback to relevant Microsoft teams, including Product Groups, to support continuous improvement.
• Guide technical and business decision makers on Microsoft Business Applications, supporting consumption, implementation, performance efficiency, and organizational and operational excellence.
• Identify and help resolve issues blocking project go-live or broad usage, applying technical, functional, project management, and business-value expertise and Microsoft best practices, policies, and reusable IP.
• Identify customer and partner growth opportunities based on their needs and Microsoft Business Applications products, services, and value propositions.
• Continuously develop individual skills to better support customer and Microsoft business goals.
• Participate in relevant communities, share expertise, contribute to IP creation, reuse IP, and learn from others to accelerate customer transformation.
• Lead client workshops to demonstrate product capabilities, build relationships, gather requirements, develop plans, and drive solution success.
• Analyze requirements and help design technical solutions aligned with business goals, functional and non-functional requirements, and architectural standards.
• Collaborate with team members and leaders to identify and mitigate risks and issues, contribute best practices, and apply lessons learned and IP for continuous improvement.
• Lead change management and user adoption strategies for Microsoft Cloud solutions across federal and enterprise customers.
• Conduct organizational impact assessments to identify readiness gaps, deployment risks, and success factors.
• Develop and deliver adoption plans, communications strategies, training programs, and reinforcement mechanisms to drive measurable behavioral change.
• Align adoption activities with deployment timelines and business outcomes in collaboration with engineering teams, program managers, and customer leadership.
• Create cloud-focused enablement materials, governance artifacts, and role-based readiness content tailored to mission and operational needs.
• Analyze usage and engagement data and recommend actions to accelerate value realization.
• Communicate with diverse audiences, simplify technical concepts, and drive executive alignment on change strategy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level