Cloud Solution Architect - BizApps/Copilot - CTJ - Top Secret

Microsoft • Reston, VA

1d • $106,400 - $203,600

About The Position

Microsoft’s Customer Experience and Success organization helps customers accelerate business value through Microsoft products and services. Microsoft Federal serves U.S. Government customers and adapts its workforce to meet evolving mission needs across civilian, defense, and intelligence segments.

The Adoption & Change Management Cloud Solution Architect guides customers through organizational, cultural, and operational transformation as they adopt Microsoft cloud technologies, with a focus on Business Applications. The role assesses readiness, identifies adoption risks, develops strategies and plans that encourage user engagement and long-term consumption, and helps customers realize business value from their cloud investments. The architect partners with technical and nontechnical teams, customer stakeholders, engineering teams, and program managers to align change activities with deployment timelines and business outcomes. The position also leads workshops, develops tailored enablement and governance materials, and uses usage and engagement data to recommend ways to accelerate value realization.

This position requires an active U.S. Government Top Secret Security Clearance, verification of U.S. citizenship, and successful completion of Microsoft’s Cloud Background Check upon hire or transfer and every two years thereafter. The role is classified as Cloud Solution Architecture IC4. The listed U.S. base pay range is $106,400–$203,600 per year, with a range of $137,600–$222,600 for the San Francisco Bay Area and New York City metropolitan area. The posting states that certain roles may be eligible for benefits and other compensation.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or a related field and 4+ years of experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting; or equivalent experience.
• Active U.S. Government Top Secret Security Clearance.
• Ability to meet Microsoft, customer, and/or government security screening requirements; failure to maintain or obtain required clearance or customer screening may result in employment action, up to and including termination.
• Successful verification of the stated security clearance before an employment offer.
• Pass the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.
• U.S. citizenship, subject to verification through a valid passport, other approved documents, or verified U.S. government clearance.
• Ability to meet citizenship-based legal restrictions applicable to work supporting U.S. government agency customers.

Nice To Haves

• Bachelor’s degree in a listed or related field and 8+ years of relevant experience, or a master’s degree in a listed or related field and 6+ years of relevant experience, or equivalent experience.
• 4+ years of experience in a customer-facing role, internal and/or external.
• 4+ years of experience working on technical projects.
• Technical cloud certification, such as Azure, Amazon Web Services, Google, or security certifications.
• Troubleshooting knowledge and skills.
• Good understanding of ITIL or Service Management.
• Experience in the enterprise customer segment.
• Strong communication skills and ability to develop strategic ongoing customer relationships and gain trust and respect for the company.
• Strong technical writing, presentation, and training skills.
• Face-to-face customer engagement skills.

Responsibilities

• Drive customer satisfaction and serve as a trusted advisor to customers and partners, using Microsoft Business Applications implementation expertise to support Customer Success Plan outcomes.
• Listen to customers and partners, respectfully challenge where appropriate, and share their feedback and insights with relevant Microsoft teams, including Product Groups.
• Guide technical and business decision makers on Microsoft Business Applications value, implementation, performance efficiency, organizational excellence, and operational excellence to drive usage and business results.
• Identify and resolve issues blocking project go-live or broad usage by applying technical, functional, project management, and business-value expertise, following Microsoft best practices and using repeatable intellectual property.
• Identify customer and partner growth opportunities based on their needs and Microsoft Business Applications products, services, and value propositions.
• Maintain and improve individual skills to support customer and Microsoft business goals.
• Participate in relevant communities, share expertise, contribute to intellectual property, reuse existing intellectual property, and learn from others to accelerate customer transformation.
• Lead client workshops to demonstrate product capabilities, build relationships, gather requirements, develop plans, and drive solution success.
• Analyze requirements and help design technical solutions that meet business goals and functional and non-functional requirements in alignment with architectural standards.
• Work with team members and leaders to identify and mitigate risks and issues, contribute best practices, and apply lessons learned and intellectual property for continuous improvement.
• Lead change management and user adoption strategies for Microsoft Cloud solutions across federal and enterprise customers.
• Conduct organizational impact assessments to identify readiness gaps, deployment risks, and key success factors.
• Develop and deliver adoption plans, communication strategies, training programs, and reinforcement mechanisms to drive measurable behavioral change.
• Collaborate with engineering teams, program managers, and customer leadership to align adoption activities with deployment timelines and business outcomes.
• Create cloud-focused enablement materials, governance artifacts, and role-based readiness content tailored to mission and operational needs.
• Analyze usage and engagement data and provide insights and recommendations to accelerate value realization.
• Communicate with diverse audiences, simplify technical concepts, and build executive-level alignment on change strategy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level