Cloud Solution Architect - PowerApps/Copilot Studio - CTJ - Top Secret
About The Position
Microsoft’s Customer Experience and Success organization is seeking a customer-facing Cloud Solution Architect specializing in AI solutions. The role serves as a strategic trusted advisor and technical subject matter expert, helping customers advance AI transformation with Agents and the Power Platform. It focuses on accelerating AI adoption, architecture quality, governance controls, and agent and app solutions that deliver business value and return on investment. The architect works with business and technical decision makers to design solutions and support sustained use of Agents and the Power Platform. Solutions should meet performance, security, scalability, maintainability, and reliability requirements. The role also supports customer and partner relationships, resolves technical blockers, builds user and developer capability, and collaborates with technical and sales teams on growth opportunities. The posting describes flexible work as “up to [50% / up to 100% from home / This role is Microsoft onsite only],” without specifying a particular option.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or a related field and at least 4 years of experience in cloud/infrastructure technologies, IT consulting or support, systems administration, network operations, software development or support, technology solutions, practice development, architecture, and/or consulting; or equivalent experience.
- Must have an active U.S. Government Top Secret Security Clearance and be able to meet Microsoft, customer, and/or government security screening requirements.
- Must successfully verify the stated security clearance before an offer of employment.
- Must pass the Microsoft Cloud background check upon hire or transfer and every two years thereafter.
- Must verify U.S. citizenship because of citizenship-based legal restrictions applicable to the government customers supported.
- Preferred qualifications include at least 4 years of customer-facing experience and at least 4 years working on technical projects.
- Technical experience and knowledge in enterprise-scale cloud and hybrid infrastructures, architecture designs, migrations, and technology management.
- Proficiency in .NET, Java, JavaScript/Node.js, or Python development languages and related frameworks.
Nice To Haves
- Bachelor’s degree in a listed or related field and at least 8 years of relevant experience; or a master’s degree in a listed or related field and at least 6 years of relevant experience; or equivalent experience.
- Technical certification in cloud technologies, such as Azure, Amazon Web Services, Google, or security certifications.
- Preferred certifications: PL-200/P-400, PL-600, or AB-620.
Responsibilities
- Translate customer challenges into actionable AI solutions aligned with customer outcomes and business value.
- Serve as a trusted advisor and foster customer satisfaction, loyalty, and long-term value.
- Lead architectural design with business and technical decision makers to drive intent and sustained usage of Agents and the Power Platform.
- Ensure deployed solutions meet performance, security, scalability, maintainability, and reliability requirements.
- Build customer and partner relationships; anticipate, identify, escalate, and work to resolve technical blockers to accelerate consumption and implementation.
- Support upskilling for Agent users, makers, and developers through recommendations, technical discussions, workshops, and other readiness activities.
- Partner with technical and sales teams to identify growth opportunities and develop tailored solutions.
- Represent the voice of the customer by sharing business insights, technical feedback, and success stories internally.
- Provide technical pattern insights on Agents and Apps to support Microsoft AI stack development, internal intellectual property, and reuse of best practices.
- Learn technologies aligned with customer needs and common app and agent development patterns, and stay current with Microsoft releases and competitor offerings.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
