Cloud Solution Architect - Copilot/AI Business Solutions - CTJ - Poly

Microsoft • Reston, VA

1d • $106,400 - $222,600

About The Position

As a Copilot Cloud Solution Architect supporting U.S. Intelligence Community customers, you will guide mission and technical leaders from early pilots to secure, sustained, enterprise-wide use of Microsoft 365 Copilot, Copilot Chat, and agents. You will bring deep Exchange expertise across on-premises Exchange Server and Exchange Online, helping customers modernize and govern messaging environments in hybrid and cloud deployments as a foundation for AI. You will assess readiness across identity, data security, and governance; design adoption and change management plans; and help customers prepare to bring Copilot to unclassified and classified environments. The role offers an opportunity to build expertise in agentic AI and Copilot Studio, shape AI adoption in the national security community, and advise senior customer leaders.

The Customer Experience and Success organization works to help customers accelerate business value through Microsoft products and services. It delivers consulting, customer success, and support across Microsoft's portfolio. In this role, you will translate customer challenges into actionable solutions aligned with high-ROI outcomes, foster customer satisfaction and long-term value, and help customers realize sustained use of Copilot solutions.

Microsoft describes its mission as empowering every person and organization to achieve more, and emphasizes growth mindset, innovation, collaboration, respect, integrity, accountability, and inclusion.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or a related field and 4+ years of experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting, or equivalent experience.
• Must have an active U.S. Government Top Secret Clearance with access to Sensitive Compartmented Information (SCI), based on a Single Scope Background Investigation (SSBI) with Polygraph.
• Must meet Microsoft, customer, and/or government security screening requirements before offer and after hire; must pass the Microsoft Cloud background check upon hire or transfer and every two years thereafter.
• Must provide clearance verification information before an employment offer and successfully verify the stated security clearance.
• U.S. citizenship is required and will be verified through a valid passport, other approved documents, or verified U.S. Government clearance.
• The role requires maintaining or obtaining the appropriate U.S. Government clearance and customer screening requirements; failure to do so may result in employment action up to and including termination.

Nice To Haves

• Bachelor's degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or a related field and 8+ years of relevant experience, or a master's degree in one of these fields and 6+ years of relevant experience, or equivalent experience.
• 4+ years of experience in a customer-facing role, internal and/or external.
• 4+ years of experience working on technical projects.
• Technical certification in cloud technologies, such as Azure, Amazon Web Services, Google, or security certifications.
• 3+ years of hands-on experience architecting, deploying, or administering Microsoft 365 workloads at enterprise scale, including on-premises Exchange Server and Exchange Online in hybrid environments, SharePoint Online, Teams, and Entra ID, and hands-on experience enabling Microsoft 365 Copilot or Copilot Chat.
• Experience preparing an enterprise for Copilot through data security and governance, including Microsoft Purview sensitivity labeling and data loss prevention, SharePoint permissions and oversharing remediation, and access controls in regulated environments.
• Experience in a customer-facing advisory role leading workshops, adoption plans, and change management with business and technical decision makers.

Responsibilities

• Translate customer challenges into actionable solutions aligned with high-ROI customer outcomes.
• Lead architectural design and engage business and technical decision makers to drive intent and sustained use of Copilot Chat, agents, and Microsoft 365 Copilot.
• Guide U.S. Intelligence Community customers from early pilots to secure, enterprise-wide use of Microsoft 365 Copilot, Copilot Chat, and agents.
• Apply Exchange expertise across on-premises Exchange Server and Exchange Online to help customers modernize and govern hybrid and cloud messaging environments.
• Assess customer readiness across identity, data security, and governance; design adoption and change management plans; and help prepare customers for Copilot in unclassified and classified environments.
• Use Copilot prompt engineering and agent-building expertise to drive AI at scale.
• Partner with technical and sales teams to identify growth opportunities and develop tailored solutions that drive expansion and business value realization.
• Participate in relevant communities, share expertise, contribute to intellectual property creation, prioritize intellectual property reuse, and learn from others to accelerate customer AI transformation.
• Act as the voice of the customer by sharing insights, feedback, and success stories to inform internal strategy and execution.
• Continuously learn about Copilot Chat, agents, Microsoft 365 Copilot, business value realization, and adoption and change management; maintain technical readiness aligned with Customer Success Unit priorities and corporate initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level