Copilot AI Solutions Architect

PNY Technologies • Parsippany-Troy Hills, NJ

2d • $120,000 - $155,000

About The Position

The Copilot AI Solutions Architect helps PNY employees and business teams use Microsoft Copilot and low-code AI agents in their daily work. This hands-on build and enablement role identifies opportunities, designs and builds practical agents and workflows, delivers role-based workshops, and helps departments measure results. The role owns Copilot and low-code solutions at the department level; work requiring Azure, pro-code development, or enterprise data integration is referred to the AI Engineering and Platform team. The architect works closely with HR, business leaders, IT, and Security within approved technology and governance standards.

The role covers business discovery and solution design, development and maintenance of Copilot Studio agents and Power Automate workflows, employee adoption and enablement, and governance and continuous improvement. It includes connecting solutions to approved knowledge sources and enterprise applications, testing for accuracy and usability, incorporating human review and approval where appropriate, and monitoring usage, feedback, quality, failures, and cost. The position also supports learning programs, workshops, coaching, AI champions, solution documentation, and measurement of outcomes such as time saved, reduced rework, accuracy, and user satisfaction.

Requirements

• Bachelor's degree in computer science, information systems, engineering, or equivalent practical experience.
• At least 4 years of experience in application development, business automation, technical consulting, or solution design.
• Demonstrated delivery of Power Platform solutions, including agents or similar conversational applications.
• Hands-on experience building agents in Microsoft Copilot Studio.
• Hands-on experience with Power Automate.
• Working knowledge of Microsoft 365 Copilot and its application to common business tasks.
• Ability to integrate solutions through standard connectors, REST APIs, and JSON.
• Understanding of generative AI concepts, including prompting, grounding, retrieval, limitations, and human oversight.
• Understanding of authentication, role-based access, and secure handling of business information.
• Ability to write test scenarios and evaluate agent responses against business acceptance criteria.
• Ability to translate business needs into clear technical designs.
• Strong facilitation, presentation, and coaching skills.
• Ability to explain technical ideas in plain business language.

Nice To Haves

• Experience with Power Apps, Dataverse, SharePoint, and Teams as part of business solutions.
• Familiarity with Power Platform environments, solutions, connection references, and deployment practices.
• Basic scripting skills, such as PowerShell, Python, or JavaScript.
• Experience with Microsoft Graph and custom connectors.
• Experience connecting low-code solutions to ERP, CRM, or enterprise data platforms.
• Experience with Power Platform administration, governance, or Center of Excellence practices.
• Familiarity with Git and automated deployment of Power Platform solutions.
• Experience building a champion network or running a technology adoption program.
• Microsoft certifications such as PL-200, PL-400, or Copilot Studio credentials.

Responsibilities

• Work with business teams to understand processes, repetitive tasks, information needs, and operational challenges.
• Translate business requirements into Copilot use cases, low-code agents, and automated workflows.
• Choose the simplest approved solution, including built-in Copilot features, Copilot Studio agents, workflow automation, or referral to AI Engineering for custom solutions.
• Document solution designs, data dependencies, access requirements, user interactions, and acceptance criteria, and develop reusable patterns.
• Build and configure agents in Microsoft Copilot Studio and Power Automate flows for agent actions, approvals, notifications, and business processes.
• Connect agents to approved knowledge sources, enterprise applications, and business data using supported connectors and APIs.
• Configure conversation flows, instructions, knowledge retrieval, fallback behavior, and handoff to a person.
• Build in human review and approval where an agent recommends or initiates a business action, and consider credit consumption and running costs when designing agents.
• Test agent responses and workflows for accuracy, usability, permissions, and exception handling; maintain solutions through development, testing, deployment, and ongoing improvement.
• Support and deliver role-based learning programs, including AI Champions and Citizen Developer tracks, in partnership with HR.
• Run demonstrations, workshops, office hours, and hands-on coaching using department-specific examples.
• Help employees write effective prompts and critically check AI-generated output; create reusable guides, examples, and training materials.
• Identify and support AI champions in each department, help business leaders select use cases and drive adoption, collect feedback, and remove barriers to effective use.
• Work with IT and Security to apply approved access controls, data policies, and environment standards.
• Inventory Copilot Studio agents, consolidate or retire agents as needed, and ensure each production agent has a named owner.
• Maintain records of agent ownership, data sources, permissions, support contacts, and release history.
• Follow established solution review, testing, and deployment processes.
• Monitor usage, feedback, response quality, workflow failures, and credit consumption; measure outcomes and improve solutions based on evidence from business use.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Basic life and AD&D coverage
• Short- and long-term disability coverage
• 401(k) retirement plan
• Annual discretionary salary increases and bonuses
• Paid company holidays
• Paid time off
• Company-paid training
• Tuition reimbursement
• 529 college savings plan
• Pet insurance
• Legal and identity theft coverage
• Other voluntary insurance plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level